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est. per hour GetGo Caf + Market • 4h agoUrgently hiring 2.5 mi Use left and right arrow keys to navigate - $23
est. per hour GetGo Caf + Market • 4h agoUrgently hiring 2.5 mi Use left and right arrow keys to navigate - $23
est. per hour GetGo Caf + Market • 4h agoUrgently hiring 2.5 mi Use left and right arrow keys to navigate - $23
est. per hour GetGo Caf + Market • 4h agoUrgently hiring 2.5 mi Use left and right arrow keys to navigate
Crew Lead (Full Time) Verona GetGo - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Verona, PA Verona, Pennsylvania |
About this job
The GetGo Cafe + Market Crew Lead helps our store run like clockwork, because our customers' clocks are ticking. The Team Member in this role is on the fast-track to store leadership, and will coach, supervise, and lead the team in addition to, and often on behalf of, the Store Leader. From the morning rush to the afternoon lunch crowds, you will collaborate with your team to ensure that each customer waiting for a fresh sandwich, picking up dinner or a late-night snack for their family, or simply waiting at the pump, is met with a smile and the great service they deserve.At work and at play, you are a leader at heart. You know that you are only successful when those around you are set up for success. You are eager to cultivate an amazing team and have the ability to inspire Team Members to give their best each day. You are a problem solver and a creative thinker, and love to lead the way for others to foster their own creativity. You know that your customers aren't just grabbing a cup of coffee; they are often starting and ending their days at your store. Providing a familiar face and a comfortable and clean spot for a delicious meal is your M.O. for making someone who is "just stopping by" into a regular customer. Every opportunity to connect with people is an opportunity for you to exchange ideas and improve your business. Our leadership team is top of the line and ensures that each customer leaves with a smile and with everything they need to make the most of their day and be on their way.
Requirements
- Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products.
- Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders.
- Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers.
- Oversee new Team Member training and ensure that all Team Members are working in the most efficient and effective way. Getting our customers in, out, and on their way is our top priority!
- Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well.
- Hold yourself accountable to the highest operational standards:
Maintain maximum flexibility in scheduling by confirming that all Team Members are cross-trained on all positions. Make sure your restrooms are exceptionally clean and well-stocked at all times. Ensure all Team Members maintain proper food-handling certifications. Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive. Rapidly correct any equipment issues - Focus on flexibility, being ready to lead the team at the registers at one moment, and then step in as a GoGetter at the next.
- Assist Store Leader with scheduling, adjustments, merchandising, and promotional activities.
- Be the face of the store at our registers, ringing customers quickly and with a smile, and coaching your team to do the same.
- Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice.
- Responsible for controlling some expense within a department.
- Responsible for direct and indirect supervision of team members in one or more departments.
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