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Spa Front Desk Lead Agent
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Bretton Woods, NH Bretton Woods, New Hampshire |
About this job
Location:
Mount Washington Hotel
As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious dcor.
Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.
Job Description:
Ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members and staff to maximize member/guest satisfaction and revenue.
Responsibilities:
* To demonstrate leadership throughout the Spa and related areas to maximize guest satisfaction.
* Is a working supervisor who supervises and monitors the desk agents.
* To coordinate inventory and ordering on a monthly basis.
* To assist in hiring and provide direct training and evaluation of staff for the desk.
* To assist the Spa Director and Assistant Spa Director in overall operations of the Spa.
* To greet and welcome all guests coming into the Spa.
* To arrange for all Spa appointments.
* Must be able to concentrate, exert good judgment and be flexible since the desk is a very busy area and the focal point of the Spa.
* To be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
* To maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
* To maintain the orderliness, cleanliness and presentation of the Spa Reception and Retail.
* To be able to explain the key features of all Retail items in order to enhance the guests' "home spa" experience.
* To be able to softly "link sell" and "up-sell" in order to enhance the guests' experience.
* To handle all the billing and point-of-sale functions for spa services and retail sales.
* To assist with scheduled retail inventory.
* To be cross-trained for all duties and responsibilities of the locker room and facilities areas.
* To provide personal attention to the guests.
* To ensure a pleasant visit for each guest.
Qualifications:
* Interior of hotel, in normal office conditions.
* High School Diploma
Options:
Mount Washington Hotel
As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious dcor.
Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.
Job Description:
Ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members and staff to maximize member/guest satisfaction and revenue.
Responsibilities:
* To demonstrate leadership throughout the Spa and related areas to maximize guest satisfaction.
* Is a working supervisor who supervises and monitors the desk agents.
* To coordinate inventory and ordering on a monthly basis.
* To assist in hiring and provide direct training and evaluation of staff for the desk.
* To assist the Spa Director and Assistant Spa Director in overall operations of the Spa.
* To greet and welcome all guests coming into the Spa.
* To arrange for all Spa appointments.
* Must be able to concentrate, exert good judgment and be flexible since the desk is a very busy area and the focal point of the Spa.
* To be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
* To maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
* To maintain the orderliness, cleanliness and presentation of the Spa Reception and Retail.
* To be able to explain the key features of all Retail items in order to enhance the guests' "home spa" experience.
* To be able to softly "link sell" and "up-sell" in order to enhance the guests' experience.
* To handle all the billing and point-of-sale functions for spa services and retail sales.
* To assist with scheduled retail inventory.
* To be cross-trained for all duties and responsibilities of the locker room and facilities areas.
* To provide personal attention to the guests.
* To ensure a pleasant visit for each guest.
Qualifications:
* Interior of hotel, in normal office conditions.
* High School Diploma
Options: