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Associate Server Analyst III
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Dodge Center, MN Dodge Center, Minnesota |
About this job
COMPANY PROFILE
The Commercial segment is a leading manufacturer of refuse collection vehicles, front and rear discharge concrete mixers, portable and stationary concrete batch plants, field service vehicles, and truck mounted cranes. All backed by 24/7 support, our segment's brands consist of McNeilus, CON-E-CO, London Machinery, and IMT. Oshkosh Commercial leads its industries in both innovation & quality.
Oshkosh Commercial is a segment of Oshkosh Corporation, which is a Fortune 500, multi-billion dollar company. At Oshkosh Corporation we are dedicated to designing and building the world's toughest specialty trucks, truck bodies, and access equipment by working shoulder-to-shoulder with the people who use them.
SUMMARY
This position requires the ability to administrate basic server systems in both physical and virtual environments, operate at an entry level of proficiency in administration. Provide administration of an Active Directory environment. Support project staff, and users on server hardware based business problems and active directory. Provide customer production and developer support using service desk ticketing system and tools. Ensure that documentation is up-to-date followed.
Position will support business department(s) and system(s). This position is expected to address basic business processes. Should be able to work in a team environment and resolve problems and proactively communicate. The security risk level for this position is high; therefore, this role may be subject to additional and ongoing background screening requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
I. Call Management
1. Customer service skills
2. Support ticket creation
3. Support ticket routing
II. Analysis and Problem Management
1. Document resolution procedures
2. Monitor system performance and integrity
III. Operational Support
1. Provide day-to-day support for production systems
2. Expected to take a supporting role in day-to-day production support
3. Follow server standards and policies
4. Follow standards, policies and procedures pertaining to change management and server systems
IV. Project Complexity
1. Responsible for support with team members on a project
BASIC QUALIFICATIONS
* Associate's degree in related field and 4-plus years related experience; OR, Bachelor's degree in related field and internship experience
PREFERRED QUALIFICATIONS
* Microsoft Operating Systems or Linux Operating System
* Microsoft Active Directory
* Print and File Services
* Able to Monitor Systems Center Operations Manager
* Understanding of Enterprise Policy Orchestrator
Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
The Commercial segment is a leading manufacturer of refuse collection vehicles, front and rear discharge concrete mixers, portable and stationary concrete batch plants, field service vehicles, and truck mounted cranes. All backed by 24/7 support, our segment's brands consist of McNeilus, CON-E-CO, London Machinery, and IMT. Oshkosh Commercial leads its industries in both innovation & quality.
Oshkosh Commercial is a segment of Oshkosh Corporation, which is a Fortune 500, multi-billion dollar company. At Oshkosh Corporation we are dedicated to designing and building the world's toughest specialty trucks, truck bodies, and access equipment by working shoulder-to-shoulder with the people who use them.
SUMMARY
This position requires the ability to administrate basic server systems in both physical and virtual environments, operate at an entry level of proficiency in administration. Provide administration of an Active Directory environment. Support project staff, and users on server hardware based business problems and active directory. Provide customer production and developer support using service desk ticketing system and tools. Ensure that documentation is up-to-date followed.
Position will support business department(s) and system(s). This position is expected to address basic business processes. Should be able to work in a team environment and resolve problems and proactively communicate. The security risk level for this position is high; therefore, this role may be subject to additional and ongoing background screening requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
I. Call Management
1. Customer service skills
2. Support ticket creation
3. Support ticket routing
II. Analysis and Problem Management
1. Document resolution procedures
2. Monitor system performance and integrity
III. Operational Support
1. Provide day-to-day support for production systems
2. Expected to take a supporting role in day-to-day production support
3. Follow server standards and policies
4. Follow standards, policies and procedures pertaining to change management and server systems
IV. Project Complexity
1. Responsible for support with team members on a project
BASIC QUALIFICATIONS
* Associate's degree in related field and 4-plus years related experience; OR, Bachelor's degree in related field and internship experience
PREFERRED QUALIFICATIONS
* Microsoft Operating Systems or Linux Operating System
* Microsoft Active Directory
* Print and File Services
* Able to Monitor Systems Center Operations Manager
* Understanding of Enterprise Policy Orchestrator
Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.