Direct Hire Bilingual Customer Service Representative

Job Description

The Customer Service Representative (Residential) is responsible for developing and maintaining excellent customer relations. In addition, they are responsible for retaining existing customer base by satisfying customers concerns quickly and completely, expanding the business through satisfied customers and referrals.
Primary Duties and Key Responsibilities for Customer Service Representatives include:Answer incoming calls including billing and invoicing, changing account information, account retention, and a diversity of customer related calls.Troubleshoot technical inquiries and schedule service calls with customers.

Save accounts of customers that are attempting to cancel.

Responsible for following up with existing customers in regards to installations, service calls, alarms, testing systems and special problems to ensure we are meeting our promises and expectations.

Handle customers problems from beginning to ending solution by listening to the customer, defining the problem, resolving the problem and following up with the customer.

Approximately 90% of your calls during your shift are incoming and 10% of your day is made up of outbound calls to follow up with new service satisfaction inquires.
We are looking for qualified candidates that possess the following:
Customer service experience.

Requirements

• Excellent communication and phone skills.
• Computer skills (Microsoft Office).
• Minimum typing speed of 35wpm.
• Good problem solver and strong negotiator.
• Ability to multi-task.
• Independent thinker and motivated self-starter.
• Ability to work diverse hours from 6am 12am, 7 days a week, including holidays.
• Work schedules alternate periodically as a result of shift bids

Company overview

If you are looking for an exciting opportunity with a Company that strives to help you grow professionally than look no further! Based within our award winning alarm monitoring center, our representatives perform a pivotal role in processing and responding to Customer alarm activation's presented via our state of the art automation software. This call center role is designed with a dedicated approach to creating a superb customer experience, coupled with a focus on creating an impressive environment for our team members to be successful In addition to working with a very upbeat and friendly team, we offer competitive pay and a comprehensive benefit plan including medical, dental, vision, flexible spending, long term disability, life insurance, 401k, vacation and sick time starting on your very first day!

NO selling at all!!! outbound calls are only follow up/relationship building calls

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.