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in Los Angeles, CA

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Hours Full-time, Part-time
Location US - CA - Los Angeles
Los Angeles, California

About this job

General Responsibilities:

Customer Service:
  • Assist with Gold Enrollment, Reservations, and General Questions
  • Assist with the implementation and Process of Guaranteed Charge Card (GCC) and Hertz Charge Card (HCC) Applications
  • Order reports for accounts on a monthly, quarterly and/or yearly basis and format to the Client's specifications (if requested)
  • Customization of reporting based on specific account specifications
  • Coordinate the handling of all VIP reservations with follow-up
  • Build relationships with Account Contacts
  • Liaise with Hertz Claims Management with claim issue investigation/business use confirmation

Perform the following Navigator functions:
  • Update Business Review Sheets, and all extra rate information, not updated by Sales Systems, including competitive rates and market share
  • Update Contact Information
  • Gain knowledge to generate opportunities/quotes and agreements in Navigator sales tool
  • Update all extra rate information, not updated by Sales Systems
  • Gain knowledge on completing the Agreement preparation process in Navigator

Perform all aspects of the Detailed Pricing Request (DPR)

including:
  • Running Reports in both Data Warehouse and RADAR
  • Completing GC Impact
  • Inputting report data into DPR

Implementation of Rate Program:
  • Assist in implementation of new programs
  • Work with Account Manager and Client Contact to ensure proper implementation of contract rates and benefits

Request For Pricing (RFP):
  • Gain the knowledge necessary to assist in the coordination of a global Request For Proposal
  • Assist in completing RFP questions.
  • Help in coordinating responses and Attachments into RFP response.

Mandatory Requirements:

Education
  • Associate Degree or equivalent work experience required

Skills
  • Strong administrative and Computer Skills ( MS Word, Excel, PowerPoint and Lotus Notes)
  • Strong written and verbal communication skills , communicate effectively with customers and within the Hertz Organization
  • Team player
  • Detail-oriented
  • Good organization skills
  • Customer service focused – provide high level of service for our customers

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

Job ID 127517

# Positions 1

Location US - CA - Los Angeles

Category Sales - Sales

Division RAC