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UN-Customer Facing Tech - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Harrisburg, PA Harrisburg, Pennsylvania |
About this job
Business Unit:
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Summary:
* Responsible for performing installations, additional outlets, reconnects, change of service, including Home Theater, and service calls and troubleshooting from customer premise equipment (CPE) to tap for multi-product and bundled installations for residential customers in accordance with Comcast procedures and practices.
* Represents the Company and its service philosophy to the customer(s.) Communicates with customers in a clear and straight forward manner.
* Functions with an increasing degree of proficiency and a decreasing degree of supervision with regard to those skills and tasks for which training and instruction are received during tenure in this position.
Core Responsibilities:
* Performs applicable IRD Tech I duties, multi-product installations, reconnections, requested and non-pay disconnects, service calls, and additional outlets for residential products delivered via the Comcast HFC network.
* Completes installations and service calls from tap to the customer's equipment including troubleshooting the forward and return path in the drop for multiple services in single and multiple family dwellings including prewired units; perform installations adhering to Comcast procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide services to the customer.
* Performs wall fishes of any necessary wiring requested by the customer.
* Reviews all requested services with the customer in order to ensure understanding and agreement while surveying the installation route and reviewing proposed route with the customer in order to obtain agreement on the location of cable outlet(s.)- - Provides the customer with the Company Welcome Kit and materials regarding channel line-up, use of customer premise equipment required for delivery of Comcast products and services, and company policies as they relate to the customer. Also demonstrates the skills in order to educate the customer on the use of the equipment, products, and services, and company guidelines.
* Provides information on available services to new and existing customers in order to sell additional services and attempt to upgrade existing services.#- Installs, removes, swaps customer premise equipment and other devices necessary to deliver Comcast products and services.
* Inspects existing bond/ground to ensure compliance with Company and National Electrical Code (NEC) requirements; makes new ground as required in order to protect employees, customers, and equipment from electrical shock or damage.
* Completes associated paperwork with each work order. Cleans, maintains, and stocks vehicle and equipment in order to be prepared to handle multi-product residential installations and service calls.
* Completes all applicable tests, forms, and workorders on handheld device or other mobile device and signal level meter.#- Performs all required technical tests necessary to verify proper operation of Comcast products and services following any installation or work on cable services to provide the best possible service for the customer.
* Educates the customer on use of all Comcast products and services ordered, installed, and/or serviced during visit. #- Repairs or reports all system signal leakages found while performing an installation or service call in order to reduce ingress and egress. Properly operates and maintains installation/service tools and equipment.
* Reports vehicle repairs or services when required and/or prescribed. Reports any accidents, losses, injuries or property damage to supervisor and customer when appropriate.
* Ability to read general system layouts from blueprints, use basic cable installation tools, hand tools, lift and carry loads of 70lbs or more, access crawl spaces and attics, perform jobs from high places(on ladders and/or poles approximately 18 to 20 feet above ground) and stand 50-70% of the time.
* Knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission (FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128, (when applicable.)
* Knowledge of policies and procedures for installation and service activities, cable system operations, PC hardware, software installation, internet, navigation through a file system via the DOS prompt or window interface and access the control panel to configure components such as a printer, modem, and monitor.
* Performs work near power lines and electricity in inclement weather along with moderate exposure to noise levels. Close vision, peripheral vision and ability to adjust focus while manipulating connectors, fasteners, wire; objects such as pens, keyboard and mouse, and uses hand.
* Has knowledge of how the cable and telecommunications media industry works and#provides and supports quality service to all internal and external customers.
* Takes personal ownership to solve problems and seeks feedback to produce higher customer satisfaction and gathers and analyzes the appropriate information prior to making a decision while defining the root causes and key elements of the issues.
* Demonstrates a basic understanding of the Company's products and services and well versed in cable industry vocabulary, use of products and researches current new product offerings, sales and marketing campaigns in comparison to the competitor's products and services.
* Builds and maintains long term partnerships.
* Maintains a positive approach when working with others both in and out of the department including contractors; works well cross-functionally. Ability to read situations, finds common ground, and reduces conflicts.
* Communicates and exchanges ideas/information within and outside department for better results in a clear and concise manner.
* Successfully complete all safety training requirements. Re-certify, as necessary.
* Regular, consistent and punctual attendance.
* Education Level -High School or Equivalent
* Valid drivers license required;
* Previous Comcast experience required;
* Comcast is an EEO/AA/Drug Free Workplace
.
Disclaimer The above information has been designed to indicate the general nature and level of work performed by#employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications
Comcast is an EOE/Veterans/Disabled/LGBT employer
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Summary:
* Responsible for performing installations, additional outlets, reconnects, change of service, including Home Theater, and service calls and troubleshooting from customer premise equipment (CPE) to tap for multi-product and bundled installations for residential customers in accordance with Comcast procedures and practices.
* Represents the Company and its service philosophy to the customer(s.) Communicates with customers in a clear and straight forward manner.
* Functions with an increasing degree of proficiency and a decreasing degree of supervision with regard to those skills and tasks for which training and instruction are received during tenure in this position.
Core Responsibilities:
* Performs applicable IRD Tech I duties, multi-product installations, reconnections, requested and non-pay disconnects, service calls, and additional outlets for residential products delivered via the Comcast HFC network.
* Completes installations and service calls from tap to the customer's equipment including troubleshooting the forward and return path in the drop for multiple services in single and multiple family dwellings including prewired units; perform installations adhering to Comcast procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide services to the customer.
* Performs wall fishes of any necessary wiring requested by the customer.
* Reviews all requested services with the customer in order to ensure understanding and agreement while surveying the installation route and reviewing proposed route with the customer in order to obtain agreement on the location of cable outlet(s.)- - Provides the customer with the Company Welcome Kit and materials regarding channel line-up, use of customer premise equipment required for delivery of Comcast products and services, and company policies as they relate to the customer. Also demonstrates the skills in order to educate the customer on the use of the equipment, products, and services, and company guidelines.
* Provides information on available services to new and existing customers in order to sell additional services and attempt to upgrade existing services.#- Installs, removes, swaps customer premise equipment and other devices necessary to deliver Comcast products and services.
* Inspects existing bond/ground to ensure compliance with Company and National Electrical Code (NEC) requirements; makes new ground as required in order to protect employees, customers, and equipment from electrical shock or damage.
* Completes associated paperwork with each work order. Cleans, maintains, and stocks vehicle and equipment in order to be prepared to handle multi-product residential installations and service calls.
* Completes all applicable tests, forms, and workorders on handheld device or other mobile device and signal level meter.#- Performs all required technical tests necessary to verify proper operation of Comcast products and services following any installation or work on cable services to provide the best possible service for the customer.
* Educates the customer on use of all Comcast products and services ordered, installed, and/or serviced during visit. #- Repairs or reports all system signal leakages found while performing an installation or service call in order to reduce ingress and egress. Properly operates and maintains installation/service tools and equipment.
* Reports vehicle repairs or services when required and/or prescribed. Reports any accidents, losses, injuries or property damage to supervisor and customer when appropriate.
* Ability to read general system layouts from blueprints, use basic cable installation tools, hand tools, lift and carry loads of 70lbs or more, access crawl spaces and attics, perform jobs from high places(on ladders and/or poles approximately 18 to 20 feet above ground) and stand 50-70% of the time.
* Knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission (FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128, (when applicable.)
* Knowledge of policies and procedures for installation and service activities, cable system operations, PC hardware, software installation, internet, navigation through a file system via the DOS prompt or window interface and access the control panel to configure components such as a printer, modem, and monitor.
* Performs work near power lines and electricity in inclement weather along with moderate exposure to noise levels. Close vision, peripheral vision and ability to adjust focus while manipulating connectors, fasteners, wire; objects such as pens, keyboard and mouse, and uses hand.
* Has knowledge of how the cable and telecommunications media industry works and#provides and supports quality service to all internal and external customers.
* Takes personal ownership to solve problems and seeks feedback to produce higher customer satisfaction and gathers and analyzes the appropriate information prior to making a decision while defining the root causes and key elements of the issues.
* Demonstrates a basic understanding of the Company's products and services and well versed in cable industry vocabulary, use of products and researches current new product offerings, sales and marketing campaigns in comparison to the competitor's products and services.
* Builds and maintains long term partnerships.
* Maintains a positive approach when working with others both in and out of the department including contractors; works well cross-functionally. Ability to read situations, finds common ground, and reduces conflicts.
* Communicates and exchanges ideas/information within and outside department for better results in a clear and concise manner.
* Successfully complete all safety training requirements. Re-certify, as necessary.
* Regular, consistent and punctual attendance.
* Education Level -High School or Equivalent
* Valid drivers license required;
* Previous Comcast experience required;
* Comcast is an EEO/AA/Drug Free Workplace
.
Disclaimer The above information has been designed to indicate the general nature and level of work performed by#employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications
Comcast is an EOE/Veterans/Disabled/LGBT employer
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