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Hours Full-time, Part-time
Location Bellevue, WA 98006
Bellevue, Washington

About this job

As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.This Position Is Located At T-Mobile's Corporate Headquarters in Bellevue, WA
Relocation Assistance is Available for This Position


Do you have a passion for Data Analysis and delivering Actionable Insights and Business Intelligence to solve Business & Operational problems? If so, keep reading!!!

The Operations Insights team is responsible for delivering business insights and actionable intelligence to the Customer Service Organization. The Sr. Business Intelligence (BI) Analyst provides analytic support to the organization by structuring and analyzing a wide range of complex business problems using facts/data to determine root cause, derive conclusions and deliver recommendations to executive level audiences.

TheSr. Business Intelligence (BI) Analystis an individual contributor who is extremely analytical, and thrives on the challenges inherent in dissecting complex business problems. The ideal candidate likes to roll up their sleeves and get their hands dirty with data, spreadsheets, and models. Analytical dexterity and excellent communication skills are critical to success in this position.

Successful candidates will have a skill set that includes experience with relationship databases, the ability to write queries and fetch data from SQL and Teradata, the ability to independently plan and execute an analytic approach and process that results in actionable business improvement recommendations, and the ability to organize analytic findings into clear and concise written and verbal communications.



This is not DBA, Developer, Engineer, Data Architect or Data Warehouse Role.

This is a Data Analysis Role, With Heavy Emphasis on Root Cause Analysis, Advanced Data Analysis & Statistics And Operational Insights.
  • Bachelor's Degree or equivalent work experience required in quantitative discipline (Math/Statistics/Finance/Economics or other)
  • MUST Possess 5+ years' experience in a hands on analytical role, with focus on Root Cause Analysis and Behavioral Analysis in analyzing business problems and making business/operational recommendations
  • 5+ years' experience mining big data (SQL knowledge required) from multiple relational databases (Teradata, Oracle, MS-SQL Server)
  • Highly proficient in Data Analysis Tools and Report Development (Excel, Access, Tableau, PowerPoint)
  • 2+ years knowledge, or experience working with statistical analysis tools (SAS or R Preferred)
  • Understand data visualization and best practices
  • Excellent communication skills (verbal andwritten)
  • Experience in Operational Analysis of corporate initiatives preferred
  • Knowledge of wireless industry preferred


*LI-CS-JF1

  • Will be responsible for extracting data from multiple sources, manipulating data/data validation, and conducting Root Cause Analysis, developing business/operational solutions/recommendations and presenting to Sr. Leadership
  • Requires competency in customer focus, change &innovation, strategic thinking, relationship building & influencing,talentmanagement, results focus and inspirational leadership.
  • Query data from relational databases (Teradata, MS SQL Server)
  • Ability to perform data validation, analysis andmodeling (Root Cause Analysis, Behavioral Analysis)
  • Develop Executive Level presentations andpresent complex, customized analytic findings to senior management
  • Lead continuous improvement initiatives for theCallCenter(Direct to Customer)Organization
  • Create and distribute high level business performancereporting
  • Build cross functional relationships to drive strategicdiscussions and continuous improvement
We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.