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About this job

Ghirardelli Ice Cream & Chocolate Shop located in the historic Palace Hotel in San Francisco, CA is seeking to hire an experienced, energetic, professional Loss Prevention Associate to assist in the our shops overall Loss Prevention and Guest Service.   This position is based in the Ghirardelli Chocolate Shop at the Palace Hotel, but will at times be required to patrol other company sites located in the downtown area.

This is a full time position with benefits, 401k and a 50% discount on our scrumptious chocolate and ice cream products!
 
The ideal candidate must be available to work all shifts, including nights, weekends and holidays.  We offer a competitive wage depending upon experience.

Loss Prevention Specific Duties:

  • Monitor, security Alarm and CCTV system, patrol sales floor and secure physical access to the store as needed.
  • Identify and neutralize potential threats to personnel, customers and property.
  • Apprehend and detain violators in preparation of police arrival.
  • Serve as mediator in conflict/resolutions.
  • Effectively communicate with store leadership.
  • Perform other Loss Prevention duties that maybe assigned from time to time.
  • Correcting or reporting irregular conditions to the corporate security control center.
  • Enforcing policy, post orders and local laws.
  • Maintain excellent relationships, including SF Police Department.

Requirements:

  • 2 year experience in Loss Prevention is REQUIRED.
  • Must have a Valid Security Guard Card.
  • Must have exceptional customer services skills.
  • Fluent in English (Speaking and Writing)
  • High School Diploma or higher.
  • Previous law enforcement or military experience is a plus.
  • CPR/AED training a plus.
  • Must have credible references.
  • Ability to stand and walk for periods of time.
  • Ready to work a wide range of hours if needed.
  • Ability to make appropriate decisions in stressful situations.
  • Report writing experience
  • Must have intermediate computer skills
  • Must have the ability to work at multiple Ghirardelli sites within San Francisco, as needed.
  • Other duties as directed

Don’t miss out on the opportunity to work in a fun, fast paced and exciting atmosphere. If you have previous Loss Prevention experience, and feel that you are qualified for this role, we want to talk to you!!!  
Qualified applicants will be contacted for an interview.  EOE
 
Ghirardelli Chocolate Ice Cream & Shop
at the Palace Hotel
2 New Montgomery
San Francisco, CA  94105


“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”
 
Ghirardelli maintains a Drug Free Workplace Policy, and therefore will require a drug test of any applicant that has received a conditional offer of employment.