Hampton Inn Night Auditor job in Coralville, IA

Company
Hampton Inn
Job Title
Night Auditor
Job Type
Full-time, Part-time
Pay Type
Hourly
Wages
To be discussed
Location
1200 First Avenue
Coralville, IA 52241

Night Auditor

Hampton Inn jobs
SUMMARY
Provides customer service to guests of hotel by performing the following duties.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
  • Acts as manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction.
  • Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day.
  • Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely.
  • Enters information, prints reports and interprets reports in the night audit in an accurate, timely manner per night audit guidelines.
  • Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
  • Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
  • Accurately checks out guests and communicates departures with housekeeping staff.
  • Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
  • Makes, confirms and cancels reservations via telephone, computer and in writing.
  • Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
  • Posts charges such as room, food, liquor, or telephone to ledger.
  • Deposits guests' valuables in hotel safe or safe deposit box.
  • Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
  • Maintains the cleanliness and organization of the hotel lobby and front desk area.
  • Washes, folds and properly stores laundry (depending on business unit).

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  

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Additional Info

Minimum Age
21+ years old

Additional

EDUCATION and/or EXPERIENCE: One year certificate from college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating/maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to respond to complaints or inquiries from groups of managers, customers, employees and general public. Ability to communicate effectively before groups of customers or employees in person, via telephone or in writing.

MATHEMATICAL SKILLS: Ability to understand, interpret and manipulate accounting concepts such as general ledger, accounts payable, payroll, accounts receivable, night audit and cash handling.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in mathematical, formula or procedural form and deal with several abstract variables.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to work alone and stay awake and alert all night.

WORK ENVIRONMENT: The work environment described here are representative of those an employee encounters while performing the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and driving conditions. The noise level in the work environment is usually moderate.

CRISIS MANAGEMENT: Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents

Job Industries

Company Overview

Kinseth Hospitality Corporation

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