Staff Coordinator

The Pittsford office of Home Instead Senior Care is looking for a Full -Time Staffing Coordinator to join the care team to assist the current Staff Coordinator.  The hours will be from 8:30-4:30pm M-F.  
 
One of the world's largest and trusted providers of comprehensive companionship and home care services for seniors seeks an assertive team player with excellent communication skills to match clients and CAREGivers in a fast paced environment. Applicants must enjoy a challenge, possess strong leadership skills, and be solution oriented.

Primary Responsibilities

• Answer each incoming call in a friendly, professional and knowledgeable manner
• Coordinate and complete CAREGiver schedules on a daily basis
• Coordinate and maintain monthly client schedules
• Create recurring schedules for long-term clients
• Log both Client and CAREGiver activity and follow up on CAREGiver assignments and Client schedules
• Enter and maintain accurate client and CAREGiver records
• Demonstrate open and effective communication with owner, colleagues and CAREGivers

Secondary Responsibilities

• Assist in maintaining a complete Client Service Schedule
• CAREGiver follow up after their first shift with a Client
• Participate in CAREGiver meetings
• Perform any and all other functions and responsibilities deemed necessary
• Participate in On-call weekday/weekend rotation

Job Requirements

• Ability to understand and uphold the policies and procedures established by Home Instead Senior Care franchise
• Ability to demonstrate excellent oral and written communication skills and the ability to listen effectively
• Ability to work independently, maintain confidentiality of information and meet deadlines
• Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills
• Ability to demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Ability to organize and prioritize daily, monthly and yearly work
• Ability to establish good working relationships with management, colleagues, clients and CAREGivers
• Ability to sit at a desk and listen effectively for long periods of time on the telephone
• Ability to present a professional appearance and demeanor
• Ability to operate office equipment
• Ability to perform duties in a professional office setting
• Knowledge of the senior care industry

Each Home Instead franchise is independently owned and operated.