Shift Supervisor - Full-time / Part-time

We have a full-time/part-time opening for a Shift Supervisor.

Must be able to work various shifts per week.

Job Summary: 

The Shift Supervisor is responsible for inspiring, leading, and overseeing the restaurant and team members on each shift, in the absence of the Restaurant Manager or Assistant Manager/Manager in Training, in order to make Round Table Pizza every family’s first choice for a wonderful meal together.  In order to achieve this goal, a Round Table Shift Supervisor is responsible for ensuring team members are being developed, working together as a team, behaving professionally, providing great service to our guests and making our product with precision.  In addition, the Shift Supervisor is responsible for marketing to our guests and contributing toward achieving financial targets while maintaining a safe, clean environment.  By focusing their time against high impact shift execution responsibilities and training team members to perform the more routine job duties, all of this can be accomplished.  

Essential Duties and Responsibilities: (List the primary duties and responsibilities that are a critical part of this job.  For each major responsibility, indicate the estimated percentage of time spent.)

Building the Capability and Loyalty of the Team by:  

• Improving team skills and productivity of the crew through one on one coaching and training.   
• Monitoring and giving immediate feedback to the crew to ensure that they are highly productive and executing operational and service standards
• Ensuring the team is highly functional (team members are highly proficient at the routine tasks and perform at an acceptable level)
• Ensuring the team speaks with one voice
• Ensuring the execution of the RTP operating standards
• Reinforcing and executing company and store initiatives with the crew
• Reviewing the work delegated to others
• Notifying the Manager immediately regarding employee concerns and potential problems
• Rewarding, recognizing and motivating the team members
   

Increasing Guest Loyalty/Building Sales through: 

• Building guest relationships through professionally and immediately responding to guest needs and ensuring crew members are acting professionally and executing service standards
• Ensuring proper staffing and skill deployment on each shift
• Ensuring the product is made correctly and to RTP standards
• Ensuring systems such as training, cleaning, opening / closing, delivery, etc., are executed according to company standards

Ensuring the Financial Health of the Business by: 

• Executing company initiatives effectively to meet or exceed restaurant goals
• Executing daily systems to ensure the restaurant maximizes profit (labor management systems, accounting systems, production systems, etc)
• Effectively analyzing how the shift is performing (labor, service times, promotional initiatives, etc.)
• Executing corrective action plans to fix systemic issues
• Effectively utilizing all of the resources available (Marketing, Director of Operations, Human Resources, other Support staff) 
   

Leading peak revenue periods in the restaurant on their shift by:  
     a.  Being visible to guests and team members
     b.  Continuously providing feedback and coaching to team members to ensure excellent
          customer service and to ensure they make the product with precision
     c.  Optimizing the efficiency of all three segments of store operations on their shift by
          meeting or exceeding service times, redeploying employees where needed and
          relieving bottlenecks

Supervisory Responsibilities: 

           
Oversees the team members in the absence of the Restaurant Manager, Assistant Manager or Manager in Training to include:

Crew Leader

Crew

Job Requirements: (Please indicate the minimum required.)

Education/Experience:  High school diploma, general education degree, or equivalent preferred.  College degree or college level course work preferred.  Previous restaurant or supervisory experience preferred.
 

           Knowledge/Skills:  Positive attitude, friendly and upbeat personality.  Good interpersonal
          skills, including professionalism in dealing with team members and the public.  Good time
          management, planning and organizational skills with the ability to manage multiple tasks.
          Able to work effectively within and contribute to a team environment.  Able to lead, coach
          and develop others.  Able to exercise sound judgment and make effective decisions.  Able to
          read, write, and communicate effectively.  Able to perform and understand simple
          mathematical calculations.  Computer skills required.
 

           Physical:  While performing the duties of this job, the team member is required to frequently
          stand; walk; reach with hands and arms and talk and hear. Will occasionally have to stoop,
          kneel, crouch, and crawl; and use hands to finger, handle, or feel and lift and/or move up to
          45 pounds. Specific vision abilities required by this position include close vision, color vision,
          depth perception, and the ability to adjust focus.

Other: 
Must possess a valid driver’s license and be at least 18 years of age.