Principal UX Designer - Full-time

Client Reference Code: 193304
JOB SUMMARY
Designs highly complex products and features that directly impact the consumer experience. Designs innovative and industry leading solutions by collaborating with all involved teams and support new and existing features across multiple applications.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Thought leader and SME of user-centered design (UCD) process methodology

Collaborates with Design Team executives to define cross-platform UX strategy

Provides UX leadership within digital applications from concept to launch

Evangelist for the customer experience within the organization

Creates information architecture and wireframes that both meet business goals and ensure a positive, best in class user experience

Works closely with the greater UX team to ensure cross-platform consistency, and support the growth of the usability testing program

Communicates customer experience strategy to executives and clients

Leads brainstorming sessions, and wireframe and design reviews to solve complex problems

Fully engaged and positive member of a collaborative team

Provides mentorship to the UX team

Manages multiple priorities and project timelines

Ensures the health of the product, feature, and relationships with clients

Assesses and assigns project workloads

Provides feedback and critique



REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to demonstrate basic UI design skills via portfolio
Basic understanding of UX best practices
Ability to deliver against several initiatives simultaneously
Excellent written and verbal communication skills
Experience creating highly-detailed annotated wireframes, user flows, and process flows within consumer applications
Understanding of platform specific nomenclature
The ability to sketch and generate big-picture ideas for early-stage UX work
Strong time management skills and the ability to be self-directed when needed
Strong client (presentation) communication skills and the ability to present and sell ideas to various audiences (technical and non-technical)
Experience with project estimation
Experience planning and facilitating user research and usability tests including A/B and multi-variant testing
Experience creating personas and customer journey maps
Experience leading complex UX projects
Ability to manage multiple projects and deliverables, and delegate to other designers
Experience providing UX mentorship and creative critique

Education
Bachelor's degree in Design / HCI / Related Field , or equivalent real world experience.

Related Work Experience Number of Years
UX design experience with at least 75% focus on UX 13+ yrs
Expertise with common Interface Tools (Axure, Omnigraffle, Balsamiq, Sketch)

WORKING CONDITIONS
Office environment


EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:
Charter is committed to diversity, and values the ways in which we are different.


Job Code : TWCMPD301 Principal UX Designer Exempt

193304BR