Client Support Technician

Job Summary

Provide PC hardware and software installation and support services and Internet access support services.

Minimum Job Requirements

• Advanced knowledge of Windows 2000/ XP/ Vista, Windows 2000/ 2003/ 2008 Server, Microsoft Office XP/ 2003/ 2007, Microsoft Project, Microsoft Visio, Lotus Notes, Symantec Antivirus and other business applications.
• BS degree in Computer Science/ Information Systems/related major or at least 2 years of equivalent work experience.
• Extensive experience with setup, repair and modification of Windows PC desktops and laptops, printers and other peripherals.
• Troubleshooting skills with 2- 5 years experience in a Windows- based environment(s) and/or 2 years experience with Macs.

Essential Duties and Responsibilities

• Installs, configures, implements and maintains desktop client software, e.g. Microsoft applications (Outlook, Exchange, Internet Explorer, Office, Windows, etc.) and/or Mac applications (Entourage, Safari, Office, Mac O/S, etc.), meeting SLAs on incidents and service requests.
• Installs, relocates and supports PCs, servers, printers and other computer-related equipment.
• Tracks MCH’s assets by updating information as equipment is replaced, moved or changed.
• Under supervision, tests network connectivity and access to ensure security, integrity and accuracy of data transmitted throughout MCH. Ensures that physical connections are standard, orderly and clearly identified.

Knowledge/Skills/Abilities

• Action- oriented and self- motivated with the ability to improve the effectiveness, performance and efficiency of the Client Support team.
• Certification in A+ and current MCSE preferred.
• Excellent communication and interpersonal skills. Ability to prioritize tasks and complete assignments within an estimated time frame. Superior documentation skills are a must.
• Knowledge and experience of desktop and network management, deployment and tracking tools such as SMS, Ghost, Citrix or comparable applications.
• Sound knowledge of Helpdesk and Asset management software, and general Helpdesk/ Trouble Ticket and Project Management process.

smartclick

(EOE DFW)