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in Tucson, AZ

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Hours Full-time, Part-time
Location Tucson, AZ
Tucson, Arizona

About this job


Doing your best. That's what we want you to do in this role. Even if you don't have experience, we provide the training and support for you to start your career by joining our Customer Services Team. And, as a member of our team, you'll be receiving a highly competitive base pay, a full and comprehensive benefit program, and much more. Apply today - training classes start soon!

If you share our all-in approach to people and service, excellence, you’re going to be amazed at the things we’re doing here at OptumRx. We’re one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. As a member of one of our customer service teams, you’ll be empowered to be your best and do whatever it takes to help each customer. You’ll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There’s no better place to help people live healthier lives while doing your life's best work.SM
 
As a Customer Service Representative, we’ll empower you to deliver resolutions on simple to complex pharmacy care related concerns. Every day, you’ll deliver an exceptional experience to between 50 to 70 callers, in a compassionate manner - always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. Every phone call gives you that opportunity to improve the lives of our customers and exceed their expectations. That is right; at OptumRx you will be a part of an elite team as you grow and develop at a pace that energizes your career and makes the most of your promise.  And as a member of that team, you'll be receiving a highly competitive base pay, a full and comprehensive benefit program, as well as a bevy of other perks.

This position is full-time (40 hours/week) Monday - Sunday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (5am-9pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 9040 S Rita Rd, Tucson, AZ 85747. 

Additional amenities that we have at this location include:


Fitness Center and outdoor walking trails

On-site Convenience Store

On- site Food Trucks (2 days a week)

Ample sized desks that raise and lower by the push of a button

Brand new wired/wireless headsets

Great location, beautiful views and close to shopping and restaurants

Plus social activities - potlucks, community volunteering, etc.
What are the reasons to consider working for UnitedHealth Group?  Put it all together - a highly competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.   Some of our offerings includes:


18 days of Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement - up to $5,250 per calendar year for job-related coursework

Adoption Assistance Plan

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at: http://uhg.hr/uhgbenefits
Primary Responsibilities:



Answer incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries

Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries

Ask appropriate questions and listen actively to identify any questions or issues while documenting required information in computer systems

Identify issues and communicate solutions and steps to  customers, pharmacies, and  physicians with prescription orders and reorders

Escalate drug related calls as appropriate to licensed pharmacist for resolution

Coordinate internal resolution of claims exceptions and other issues to include determining appropriateness of overriding pharmacy claims edits and error messages

Make outbound calls to customers on prescriptions withhold orders and payment issue

May also assist with entering new prescription orders into system

Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance 

To learn even more about this position, hear from our other Customer Service Representatives in Pharmacy. Click here to watch a short video: http://uhg.hr/pharmCSRvideo

Requirements




Prefer 1 year experience in an office setting,  call center setting or phone support  role  but not required
An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
Ability to remain focused and productive each day though tasks may be repetitive
Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
All new hires will be required to successful complete Customer Service training classes and demonstrate proficiency of the material
 
There are several steps in our hiring process - it’s a thorough process because we want to ensure the best job and culture fit for you and for us. In today’s ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you’ll receive an email with next steps. This may include a link for an on-line pre-screening test(s) (or what we call an assessment) that we ask you to complete as part of our selection process.  You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail. http://uhg.hr/OurApplicationProcess
UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords:  UnitedHealth Group, OptumRX, training class, customer service representative, customer service, CSR, Pharmacy, PBM, Pharmacy Benefit Management, inbound calls, Call Center