Associate Manager - Full-time / Part-time

Job Summary: 
The Associate Manager, under the supervision of the General Manager, is responsible for planning, directing, and coordinating operations and non-management personnel for a single restaurant.  In the absence of the General Manager, the Assistant Manager directs restaurant operations to ensure compliance with concept and health and safety standards and acceptable financial performance. 

Responsibilities:
•    Monitors all restaurant operations and conditions to ensure the quality of the product and customer service.  Monitoring includes:  Employee job performance; Food and labor costs, budgets, and sales; Compliance with Concept Guidelines; Food and beverage preparation, storage, inventory, and presentation; Food and beverage service; Vendor invoices and the food ordering system; Redbook/manager's log entries; and Cash transactions, comps or voids, and amounts of cash in drawers. 
•    Examines restaurant for conformance to concept and health standards. 
•    Walks through all restaurant areas to monitor and observe restaurant operations. 
•    Reviews documentation to assess the quality of restaurant operations. 
•    Generates performance reviews for all non-management staff. 
•    Oversees the training of non-management employees. 
•    Assigns duties and responsibilities to employees based upon work requirements. 
•    Provides performance feedback to employees. 
•    Generates work schedules for all restaurant employees. 
•    Communicates with employees, customers, vendors, and concept personnel for various purposes. 
•    Exchanges information about restaurant operations with concept personnel. 
•    Discusses issues related to ordering food, beverages, and supplies from vendors. 
•    Interviews job candidates. 
•    Rectifies customer complaints. 
•    Exchanges and gathers information from employees and customers. 
•    Contacts employees to modify employee work schedules. 
•    Generates documents reporting information concerning the performance of the restaurant. 
•    Maintains documentation in employee personnel files. 
•    Develops a food ordering system to meet the needs of the restaurant. 
•    Generates correspondence with concept personnel. 
•    Documents events in the Redbook/manager's log. 
•    Operates a computer and associated software (MS Office, internet) and computerized cash register. 
•    When needed, may perform the duties of a food server, expediter, line cook, busser, or food runner
•    Oversees production of food according to sanitation and quality standards
•    Manages and mentors staff, including recruiting/hiring/training of all employees, overseeing HR/payroll, managing issues of discipline/termination, ensuring ongoing training/education, etc.
•    Manages supplies and ensures orderly work areas
•    Ensures that work areas are clean and that equipment, tools, and supplies are properly stored
•    Ensures compliance with all applicable federal and state laws and all company policies
•    Provides timely and accurate reports as required
•    Addresses customer concerns and issues
•    Ensures stated goals are met.

•    High school diploma or GED required; some post high school education or training preferred
•    One year of relevant experience
•    Strong interpersonal, verbal, and written communication skills
•    Fluent English-Speaking and Writing Skills
•    Neat, Clean, Professional Appearance
•    Customer-Friendly Demeanor
•    Strong stamina to work long or split shifts
•    Stand for long periods of time
•    Able to work a flexible schedule
•    Able to lift 25 lbs to waist level

Benefits:
•    Medical, Dental & Vision
•    Company Match 401k
•    Bonus Potential 
•    Food Discount
•    Opportunity for Advancement
•    Competitive Wages
•    Vacation
•    Tuition Reimbursement
•    Tenure Recognition
•    Flexible Schedules
•    Fun, Energetic Work Environment
•    Employee Assistance Program
•    Direct Deposit

• 401-K plan
• Vacation
• Manager shirts
• Free meals
• After 2-year minimum in the Hourly Assistant Manager position you will have the opportunity to move up to salary and bonus.