Claims Analyst II, Bilingual, Spanish & English

Job Description:

Hi, I’m Roberta, a Claims Analyst II here at Bank of America. 

Our customers are at the heart of everything we do. As a Claims Analyst II, I make sure they know it by serving as their advocate.

When a customer has an issue with an ATM, debit card or Automated Clearing House (ACH) transaction, I help them by investigating and finding a resolution to their needs. I work in an inbound call-center, so I have an opportunity to help a diverse range of clients, utilizing the various tools to initiative new claims, follow up on existing claims, make account adjustments when appropriate, appeal denied claims, and research and resolve other complex customer concerns. The best part of my job is being there for our customers and building their confidence in Bank of America’s offerings.

My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more. 

As a Claims Analyst, I know I’m doing something important. I’m making an impact on our customers as well as my own career. 

If advocating for customers sounds like your next challenge, please apply. And good luck!   

Minimum skills

You…

• Are proactive and passionate 
• Work best in teams 
• Take pride in your work 
• Are fluent (reading, writing, speaking) in English and Spanish

Desired skills

• Experience working in a call center or a financial/banking center

Minimum qualifications

• Experience working in customer service

Shift:

2nd shift (United States of America)

Hours Per Week: 

40