Bilingual Customer Service Representatives - Carrollton, TX

Are you Bilingual AND looking for a new career opportunity where you are rewarded for working hard but like to have fun? - then CMI wants YOU . The CMI Group is currently seeking Bilingual Call Center Representatives to become a part of our growing team. We are looking for individuals that have excellent communication and listening skills, and share our company core values of creating a positive and healthy work environment.

Mission:

CMI will be the partner of choice in collections and call center services by being a great company with great people that delivers excellent results through performance, service, and integrity.*Become Part of a Winning Team - Join CMI - We can't wait to meet YOU!

Job duties

• Help assist customers in resolving their past due cable television service accounts.
• Responsible for negotiating payment arrangements on past due amounts.
• Preserve/enhance our client’s reputation by maintaining high customer service and empathetic focus to our collection approach
• Follow established CMI policies, procedures, and training guidelines.
• Meet call center goals and productivity standards
• Establish payment arrangements with a sense of urgency and set deadlines
• Serve as an active member of the team contributing to a positive work environment
• Preserve confidentiality and security of sensitive information
• Assist in special projects as requested

Job Requirements:

• No experience necessary. We will train
• Excellent written and verbal communication skills
• Must be able to type at least 25 words per minute
• Strong negotiation skills including excellent LISTENING skills
• Results-oriented
• Genuine desire to learn and succeed
• Proficient on the computer
• Bilingual English/Spanish speaking a MUST
• High school diploma or equivalent required
• Must enjoy helping others
• Strong work ethic and excellent attendance record

Job Type: Part-time

Salary: $9.00 -$11.00 /hour **Awesome BONUS opportunities**

Job Location:

• Carrollton, TX

Required education:

• High school or equivalent

Required experience:

• 0 - 1 year

Required language:

• Spanish