Sales Associate

Your responsibilities as a sales associate include:
• Assist customers and ensure their shopping experience is enjoyable.
• Enjoyable customer service experience should lead to future repeat business
• Reports to the Manager or Supervisor (closer) who will delegate your tasks or are your first point of
contact with any issues either from you or the customer(s)
• Greeting Customers as they enter the shop
• Advise customers and answer inquiries regarding stock availability, details of special offers, prices,
technical information
• Handling transactions (purchases and returns).
• Cleaning
o Floor, displays, dusting, anything that can be cleaned
• Putting product back in its proper place (display and stock)
• Stock work (product on the sales floor to newly received product
• Wearing our products
• Acknowledging customers in your area
o Actively seek out customers in store
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Answering questions regarding the store and procedures
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Exchange merchandise for customers and accept returns.
• Help customers try on or fit merchandise.
• Assess customers needs and provide assistance and information on product features
• “Go the extra mile” to drive sales
• Remain knowledgeable on products offered and discuss available options
• Reporting discrepancies and problems to the supervisor.
• Cross sell products
• Team up with co-workers to ensure proper customer service
• Any other duty involving helping customers including phone or computer work

Important Skills:
• Being a strong team player
• Polite and helpful
• Plenty of patience
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties
or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may
change at any time with or without notice.