Area Manager, Asset & Profit Protection (2412 Rapid City, SD) - Full-time

JOB SUMMARY:
Working in partnership with the Zone / Market Manager, Asset & Profit Protection, the incumbent uses data analytics, trend and outlier intelligence to address profit drain opportunities within a limited geographic market within or across format lines. This position executes company programs concerning profit protection, margin improvement, inventory shortage control, internal & external dishonesty detection / detention and safety / hazardous materials / environmental issues.

JOB DUTIES/RESPONSIBILITIES:
* Using available analytics, travels to stores within and across formats to address outlier performance, conduct training sessions, complete investigations, and other duties in partnership with AP and Operations leadership
* Conducts assessments and generates reporting and actions plans for AP and operational performance that impacts shortage control, and actively works with the store team in the development and implementation of action plans to improve performance
* Maintains current knowledge in the areas of safety, food safety (as applicable), Occupational Safety and Health Administration (OSHA), and environmental programs. Assesses needs, develop plans, involves appropriate partners, and ensures implementation and compliance in the assigned store
* Adapts own behaviors and communication to gain cooperation in situations where he/she has no direct authority
* Uses a disciplined, systematic approach to develop, document and continuously improve upon processes

JOB DUTIES/RESPONSIBILITIES (Cont.):
* Personally models organization cultural beliefs and leadership capabilities; demonstrates personal credibility and high integrity
* Coaches and trains associates and delivers corrective action(s) as necessary to direct and indirect reports per company guidelines
* Detect and resolve organized retail crime and other major investigations
* Conduct internal and external \"blitz type\" investigations as directed
* Train field personnel on proper investigative and interview methodologies
* Train field personnel on proper policy and procedures in relation to damages, defectives, POS and other systemic functions that contribute to profit drain in retail stores
* Actively seeks and suggests better ways of getting the job done and learns from both successes and failures
* Conducts safety and food safety (as applicable) inspections on a regular basis, ensures timely and accurate root cause analysis, ensures reporting of results, and assists in the development and implementation of corrective actions
* Support law enforcement investigations as requested
* Assist in monthly reviews of Case Management system cases and incidents to identify patterns of thefts/losses or cases to plan blitz activities and perform required follow up
* Ensures compliance with merchandise protection standards to enhance the customer shopping experience. Suggests new methods and practices to improve merchandise protection devices and strategies
* Evaluate internal control systems (including those found after resolution of investigations) and provide recommendations for change
* Works collaboratively with Corporate Investigations, Operations, and Physical Security teams

REQUIRED SKILLS:
* Strong leadership and organizational skills * Ability to analyze information, identify root causes, and develop and implement approved solutions in stressful situations
* Experience in retail internal/external investigations, including multi-store investigations
* Knowledge of financial operations and processes; analytical skills to diagnose root cause of deficiencies
* Effective oral and written communication skills to communicate with all levels of internal and external team members
* Ability to use strategic thought processes to minimize exposure to emerging threats and trends
* Formal Interview and Interrogation training and competency
* Microsoft Office computer skills, including Word, Excel, and Outlook
* Ability to form strong partnerships across reporting relationships
* Knowledge of POS and other Retail Systems
* Competencies in CCTV, Alarm, Exception Reporting, Case Management tools

PREFERRED SKILLS:
* Bachelors Degree
* Law enforcement contacts
* Interpersonal effectiveness; conflict management, courageous leadership, and partnership
* Communication champion
* Results Driven
* Problem Solving; critical thinking, detail oriented, and resourceful
* Personal impact; resiliency, flexibility, and change management

JOB REQUIREMENTS:
* High school diploma or equivalent
* 3-4 years of related experience
* Up to 50% travel
* 18 years of age or older

Equal Opportunity Employer / Disability / Vet.