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in Indianapolis, IN
Patient Care Coordinator
Hours | Part-time, Full-time |
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Location | 5256 E. 65th Street Indianapolis, Indiana |
About this job
LOOKING TO HIRE IMMEDIATELY
Reports To: Office Manager
Purpose: A patient care coordinator facilitates the delivery of care by the Provider within our Electronic Health Records (EHR), CureMD. Patient Care Coordinators (PCC's) are liaisons to the patient/family/caregiver, works with the Providers direction and orders to provide quality healthcare for the home bound or limited patient.
Primary Duties/Responsibilities:
o Answer phone calls/messages from or pertaining to Grace At Home patients.
o Complete daily follow-up sheets including ordering of labs & tests, referrals, ordering of durable medical equipment (DME) & phoning in prescription refills
o Scheduling & routing of existing/new patients for designated provider (daily, weekly, monthly)
o Provide support to designated provider in all patient care areas
o Management of required signature documents
o Processing of all completed documents (including outgoing faxes)
o Dropbox/VPN Provider "out" box management (pertaining to signed documents)
o Track outgoing referrals to home health agencies.
Other Duties:
o Communicating & collaborating with other PCC's to assure all work completed
o Updating and maintaining good working relationships with Home Health agency staff
o Updating resource information
o Maintaining good working relationships with Facility staff
o Keep work space within HIPPA compliance
o Communicate daily with Provider to encourage delivery of comprehensive care plan to each patient within the team and expedite work flow to facilitate Providers ability to see patients
Tasks
o Check EHR email (approximately every 2 hours). Follow up on requests timely.
o Answer all incoming phone calls if possible. Check voicemail (VM) every hour and return phone calls within 2 hours. VM should be cleared out up to 4pm phone calls daily. (Only VM received after 4pm should be left to the following business day).
o Reconcile completed signature paperwork in providers "out" DropBox/VPN daily.
o Return all signed home health documentation within 1 business day of completion by provider.