regional operations specialist, Branded Solutions, San Diego, CA - Full-time

Job Summary and Mission

This position contributes to Starbucks success by coordinating and conducting installations and customer training for new and existing accounts within an assigned geographic territory. Provides ongoing account management services and contributes to the development and retention of assigned accounts in a territory.

Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Assesses customer satisfaction with installation, training, and support at all new accounts.
• Conducts portfolio product knowledge, quality standards, equipment, merchandise, and promotions training at account openings and to existing established customers, to ensure Starbucks standards are achieved.
• Coordinates and supervises third party vendor installation activities and assesses location and customer readiness for account opening.
• Develops and manages installation plans within an assigned area to identify conflicts, installation and training performance variances, and improved servicing to the market.
• Assists region to increase revenue by identifying sales opportunities and unmet customer needs and communicates those opportunities to the appropriate sales representative. Also shares promotional programs/information, and conducts product samplings/tastings with customers.
• Maintains ongoing account services and supports team through quality assurance visits and trainings to assigned accounts within geographic territory to ensure customer satisfaction and retention.

Summary of Experience

• Equipment service (3 years)
• Foodservice, franchising, licensing, hospitality, beverage, and/or consumer products (3 years)
• Delivering training programs (1 year)

Required Knowledge, Skills and Abilities

• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to balance multiple priorities and meet deadlines
• Ability to adapt to other cultures and ways of doing business
• Ability to deliver customer satisfaction, which results in referrals, references and repeat business
• Ability to facilitate groups
• Ability to work independently and as part of a team
• Ability to work variable hours, including evenings and weekends, and to travel extensively
• Basic skills in Microsoft Word, Excel and Access
• Ability to analyze problems and provide solutions

Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.