Work At Home Agents - Full-time

Sitel Work@Home SolutionsTM is a virtual employee-based team supporting global fortune 500 companies in the insurance, retail (clothing, toy) travel & leisure, sport and telecommuting industries, just to name a few.

Sitel believes that great customer experiences are powered by people who love what they do and were they work.  Our culture is one that invests in the growth and development of our human capital - you.

 We hope you'll consider joining the Sitel Work@Home SolutionsTM team!

Qualifications:

* Prior customer service experience

* Sales experience

* Prefers working in virtual self-management/self- motivated environment

* Excellent verbal and listening skills

* Professional and articulate voice

* Home office that is noise & distraction free

* Ability to provide superior customer service while navigating multiple systems including the use of chat to ask and receive internal support

* Excels working in a fast paced environment with evolving business needs

Technical Requirements:

Computing Minimum Specifications:

• Desktop or Laptop (Apple/Mac, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, & Android systems are NOT compatible)
• Operation system - Windows 7, Windows 8, and Windows 10
• All peripherals must be wired (Wireless Keyboard, Mouse, or Headset are NOT allowed)
• A separate 19" Monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One or AIO unit)
• * Anti-Virus - Symantec, McAfee, AVG, Windows Defender, Trend Micro

For Windows Systems

• RAM - Required 4 GB for Windows 7, Windows 8 & Windows 10
• Processor Speed - Dual Core 2 Ghz or better
• Free Space - 20 GB
• 2 available USB ports

Internet - Minimum Specifications:

• Internet speed -  download speed 1.5 MB; upload speed 1.5MB
• ISP must be highly stable with no packet loss and latency under 100ms
• DSL or Broadband Required  - WiFi, WiMax, Satellite, dial-up, and/or Hotspots are NOT allowed
• Home Router with wired link to PC

Sitel requires Internet not be used for non-work related purpose during working hours; including media streaming, ripping, gaming, or other web usage by other members of household that may negatively impact your networks performance.

Other Technical Requirements:

*           Approved USB Headset

Plantronics - Blackwire Corded Headset

C300 (C310 and C320),

C420, C435,

C600 (C610 and C620),

C700 (C710 and C720

What we offer:

• Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck
• Paid training
• Set schedules - majority of shifts are 31-40 hours/week with other opportunities available

• Career advancement opportunities, 70% of our leaderships roles come from internal promotions
• Medical and dental benefits for full-time employees
• 401(K) Retirement Match
• Opportunities to earn additional income through incentive opportunities
• Vacation and holiday pay
• Employee discounts with Sitel's many major brand-name partners
• World class virtual team / coaching work environment