Service Coordinator (Scheduling)

NOT JUST A JOB....
What if there was a job where you could learn, laugh, and love?  We are seeking a team member for the role of Service Coordinator. In our office culture, we support each other, care about each other, and work closely for a unified purpose: To make a difference in the lives of seniors and their families. 

OUR COMPANY CULTURE
-We believe in respectful communication. 
-We work well together to resolve challenges. 
-The business owner has a family friendly philosophy and cares about the things that matter most as well as business objectives and priorities.   
-Here you work for a leader with a cause and under a leadership team you can believe in and rally around.  
-We have cultivated a work atmosphere that encourages growth and learning and supports you to be your best, both professionally and personally. 
-You can be proud of where you work - not just of this franchise office, but of the company at large. 
-Home Instead Senior Care is an industry leader and employer of choice. The TV ads will warm your heart!

SERVICE COORDINATOR TRAITS AND SKILLS:
-Warm welcoming voice. Friendly. Gracious. Approachable. You are a "connector." 
-Confidence from within. Centered. Mature.
-Flexible work style. Adaptable to changes. Thrives under pressure. 
-Organized, task oriented, detailed, able to prioritize daily work, and schedule by priority, skill set, needs, and CAREGiver availability.   
-Our Service Coordinator communicates with our CAREGivers on an ongoing basis.  The Service Coordinator needs to champion our CAREGivers, while providing them opportunities to work, and to offer support.

JOB OBJECTIVES:
-Focus on customer service and ensure quality interactions with both external and internal audiences.
-Coordinate and maintain monthly client schedules in our computer system.
-Answer phones courteously and professionally.  Help callers directly if possible, or direct calls appropriately.
-Use available CAREGiver capacity efficiently to maximize service hours while limiting instances of CAREGiver overtime.
-Maintain communication with clients about their schedules and CAREGivers assigned to them. 
-Monitor CAREGiver availability and report daily to team.
 
SCHEDULE, COMPENSATION, AND BENEFITS:
-This position will be a 40 hour per week opportunity (8am to 5pm, with 1 hour lunch).
-$13.50 per hour, Flexible, depending on experience.
-$2,000 available per year in performance bonuses
-90-day training period.
-Kaiser health insurance
-401k with company match
-Paid holidays
-Paid time off
-Cell phone discounts
-Supplemental AFLAC

NEXT STEPS:
Please click on "Apply Now" button below or go to: https://tigardor.in-home-care-jobs.com/x/apply/a23t5cs6q1xh
From there, please fill out your contact information.
Then, please upload your resume and write out or upload your cover letter.
Cover letter idea: To get you started, you may tell us why you feel you are a good fit for the job.
Next we will either contact you to set up a phone interview, or we will respectfully notify you if we choose not to continue the process with you. 

To Learn More about Home Instead in Beaverton, visit our website at:  www.homeinstead.com/352 
 

Each Home Instead franchise is independently owned and operated.