Bilingual (Spanish / English) Provider Customer Service Representative - Kendall, FL - Full-time / Part-time

Even if you have no prior experience, we have
training classes starting soon to help you build the successful career that you
want - apply today! We provide the support and structure, you provide the
interest and motivation.

Cuando se trata de salir adelante, tienes las
de ganar. Let's call it great career potential.Imagine
being able to get answers to your health plan questions from someone who speaks
the same language as you do.  Or, the opposite, not being able to get the
answers. At UnitedHealth Group, we want our customers to get those answers by
speaking to one of our Bilingual Customer Service Representatives. If you're
fluent in English and Spanish, we can show you how to put all of your skills,
your passions and your energy to work in a fast growing
environment.
 
You're looking for a place where you will be empowered to be your best.
When you join UnitedHealthcare’s Provider Services Group, you'll be part of a
team committed to reshaping the way health care works for millions. You'll join
us on a mission to not only deliver the best customer service in the health care
industry, but the best customer service. Period.  You won't just provide
customer service; you'll change health care for the better starting with every
health care provider you talk to. Your commitment to supporting them will
directly translate into better care for their patients. And you'll be well
supported with the latest tools and training classes to set you up for success.
Don't wait to join us! There’s never been a better time than now to start
doing your life's best work. sm
 
As a Bilingual (Spanish/English) Provider Customer Service Representative, you'll be empowered
to resolve provider issues and respond to inquiries with efficiency, urgency and
compassion. This is an opportunity for you to identify and exceed our customer
expectations by committing to and building strong relationships.  You'll do this
every day by quickly responding to calls from health care providers to help
answer questions and resolve issues regarding health care claims and payments.
At the end, you'll know you performed with integrity and delivered the best
customer service experience making your customers feel better because they
talked to you.  Apply today - we have training classes starting soon that are
designed to set you up for success!                
 
This position is full-time (40 hours/week) Monday - Friday. Employees are
required to have flexibility to work any of our 8 hour shift schedules during
our normal business hours of (8:00 AM to 8:00 PM). It may be necessary, given
the business need, to work occasional overtime or weekends. Our office is
located at 9100 S Dadeland BLVD, Suite 1250, Kendall, FL
 33156.
 
Primary Responsibilities:
Answer incoming phone calls from health care providers (i.e.
physician offices, clinics) and identify the type of assistance the provider
needs (i.e. benefit and eligibility, billing and payments, authorizations for
treatment and explanation of benefits (EOBs)
Focus on resolving
issues on the first call, navigate through the appropriate computer system(s) to
identify the current status of the issue and provide appropriate response to
caller     
Deliver all
information and questions in a positive, conversational and compassionate manner
to facilitate developing a relationship with the provider, while providing the
best customer service experience possible
Complete the
documentation necessary to track provider issues and facilitate the reporting of
overall trends
Meet the performance
goals established for the position in the areas of: efficiency, call quality,
provider satisfaction, first call resolution and
attendance

Spanish Bilingual Required
Prefer 1 year prior experience in an office setting,  call center setting
or phone support role, but not required
An education level
of at least a high school diploma or GED OR 10 years of equivalent working
experience
Demonstrated ability
in using computer and Windows PC applications, which includes strong keyboard
and navigation skills and learning new computer programs
Ability to navigate
a computer while on the phone
Ability to
multi-task, this includes ability to understand multiple products and multiple
levels of benefits within each product
Ability to remain
focused and productive each day though tasks may be repetitive
Ability to work
regularly scheduled shifts within our hours of operation including the training
period, where lunches and breaks are scheduled, with the flexibility to adjust
daily schedule, and work over-time and/or weekends, as needed
All new hires will
be required to successfully complete the Customer Service training classes and
demonstrate proficiency of the material
There are several steps in our hiring process - it’s a thorough process
because we want to ensure the best job and culture fit for you and for us. In
today’s ultra-competitive job market, the importance of putting your best foot
forward is more important than ever. And you can start by completing all
required sections of your application. (i.e. profile, history, certifications
and application/job questions). Once you submit your resume, you'll receive an
email with next steps. This may include a link for an  on-line pre-screening
test(s) (or what we call an assessment) that we ask you to complete as part of
our selection process.  You may also be asked to complete a digital video
interview, but we will offer full instructions and tips to help you. After you
have completed all of these steps, you can check on the status of your
application at any time, but you will also be notified via e-mail. http://uhg.hr/OurApplicationProcess

Careers with UnitedHealthcare. Let's talk about
opportunity. Start with a Fortune 6 organization that's serving more than 85
million people already and building the industry's singular reputation for bold
ideas and impeccable execution. Now, add your energy, your passion for
excellence, your near-obsession with driving change for the better. Get the
picture? UnitedHealthcare is serving employers and individuals, states and
communities, military families and veterans where ever they're found across the
globe. We bring them the resources of an industry leader and a commitment to
improve their lives that's second to none. This is no small opportunity. It's
where you can do your life's best work.SM
Diversity
creates a healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status, sexual
orientation, gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth
Group is a drug-free workplace. Candidates are required to pass a drug test
before beginning employment.

Keywords: customer
service representative, customer service, CSR, UnitedHealth Group, call center,
UnitedHealthcare, Provider Services, health care, office, phone support,
training class