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Hours Full-time, Part-time
Location Meridian, ID 83642
Meridian, Idaho

About this job

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit As a Frontline Leadership Development Consultant, you will be responsible for developing Customer Care people managers, Sr. Representative, Trainer, Training Assistants, Support Team Leaders, and Professional Individual Contributors.Minimum
  • 3+ years of Call Center Operations Management experience
  • 5+ years of program delivery/facilitation skills experienced in the delivery of leadership and skill building workshops
  • Strong consulting and coaching background
  • Thorough understanding of Adult Learning Principles
  • Talent for conducting effective and engaging presentations in a variety of delivery formats
  • Ability to work effectively both independently and with a team
  • Proven ability to work in a fast-paced, self-directed environment with a sense of urgency
  • Background in Instructional Design methodology
  • Strong communication, interpersonal and cross-functional team skills
  • Strong critical thinking skills
 
Desired
  • A Master's degree in organizational development or related field strongly desired.
  • Working knowledge of MS Office Applications (Word, Excel, PowerPoint, and Outlook)
  • Understanding of wireless industry
  • Certifications a plus: Myer Briggs Type Indicator (MBTI), International Coaching Federation (ICF), etc.
Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
 
Essential Functions
  • Consult with Directors and Senior Managers to identify leadership development needs and performance gaps.
  • Facilitate talent assessments and reviews, identify areas of improvement and consult with leaders for improved performance.
  • Facilitate or participate in succession management sessions, consult with Employee Success Partners and leaders on opportunities, summarize and present results.
  • Identify learning needs, develop or customize available programs, and facilitate or oversee the delivery of development programs.
  • Develop post training support and reinforcement tools to sustain behavioral change and drive improved performance
  • Use positive reinforcements and adult learning techniques to promote learning and skill improvement.
  • Drive overall strategy and execution of learning programs specific to leadership development and coaching effectiveness for new and existing leaders
  • Facilitate training effectively utilizing a variety of delivery mechanisms including traditional instructor-led, co-facilitation, and virtual classes.
  • Build bench strength through high performing/high potentials programs for employees looking to promote to the next level.
Minimum Required
             College degree and 5 years of related work experience, or Associate degree and 7 years related work experience, or High School diploma/equivalent and 9 years related work experience.
 We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.