Job Title: Store Manager
Reports To: Area Supervisor
Salary Grade: Not Assigned
Supervisory Responsibility: Yes
Manages a Papa Murphy's store by performing the following duties:
Duties and Responsibilities
- Responsible for the complete oversight of a single store, which includes, but is not limited to profitability, P&L management, human resources, and marketing.
- Skilled and knowledgeable of all duties and responsibilities necessary to the efficient and cost effective operation of the store.
- Responsible for efficiency of operations, optimum food and labor costs, minimizing waste.
- Ensures that Papa Murphy's standards for operations are met in the store.
- Inspects prep areas and kitchen utensils and equipment to ensure sanitary standards are met in accordance with Papa Murphy's and local health department standards.
- Prepares reports to track such items as food cost, waste, sales, inventory and hours worked by team members.
- Constructs the "build to" portion of the "Prep Chart" and "Dough Production Chart" and completes/supervises product prep.
- Responsible for the physical facility including minor repair and preventive maintenance on equipment.
- Monitors inventory of food and beverage products.
- Monitors build-to levels and submits orders to vendors that are within store guidelines.
- Responsible for checking all vendor deliveries to make sure that the store received the designated amount of product and charged accurately for it.
- Assists at the front of the house, cashier, and counter person stations, making pizzas and ensuring that pizza assembly times are maintained at 5 minutes and total in-store service times are maintained at 10 minutes.
- Works the back of the house doing prep and pre-makes for preparation for sales.
- Communicates menu or price changes, shortages and specials and promotes suggestive selling among team member.
- Accurately projects sales and recognizes sales trends to insure accurate production levels of product.
- Responsible for communication with guest, resolving guest concerns with the utmost professionalism, maintaining total guest satisfaction. May refer guest to Area Supervisor for solution.
- Responsible to track and reconcile all promotion coupons and gift certificates, and balancing them with the daily sales report.
- Responsible to be at the store in full uniform and ready to begin work at scheduled time, and work 45-48 hours per week.
- Maintains a professional appearance at all times by wearing clean and wrinkle-free Papa Murphy's uniform and ensures that all team members maintain the same image.
- Responsible to communicate the daily status of the store, problems and opportunities to the owner and/or Area Supervisor.
- Responsible for monitoring cash procedures in the store and ensuring accuracy of bank deposits, cash drawers, and justifies all cash variances, strictly adhering to the PMI Cash Handling and Deposit Agreement.
- Responsible for recruiting, interviewing and staffing their store with adequate levels of qualified team members, conducting orientations, training, performance evaluations and dealing with corrective disciplinary action of store team members.
- Maintains fair and consistent treatment of team members.
- Prepares work schedules and evaluates work performance of team members.
- Responsible for using the proper training procedures for training team members.
- Completes and posts the weekly schedules for team members one week in advance.
- Responsible for store being in compliance with Federal, State and Local labor laws.
- Minimum Age
- 18+ years old
Education: At least High school diploma or general education degree (GED).
Experience: 1-5 Years previous supervisory and QSR management experience.
Knowledge, Skills, and Abilities:
- Must be able to pass criminal background and credit history check.
- Requires utmost integrity, honesty, and strong leadership.
- Requires excellent customer service skills and ability to handle various customer complaints with ease.
- Basic computer skills, including MS Word, Excel, Outlook, Internet, and POS.
- Requires basic reading and math skills, including weights and measurements.
- Must be able to stand on a hard surface for long periods of time.
- Able to regularly lift and/or move 25-30 pounds.
- Must be able to bend, stoop, and kneel.
- Must be able to use hands to finger, handle, or feel; reach with hands and arms.
- Must effectively manage people.
- Requires good written and oral communication skills.
- Requires basic math skills, along with knowledge of store financials, P & L's, break-even analysis, food cost analysis, labor cost analysis and other financial information relative to store operations.
- Ability to maintain regular attendance.
- Requires flexibility to cover shifts in the event of absent employees.
- Able to maintain safe standards for front and back of house.