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in Wheeling, WV

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Hours Full-time, Part-time
Location Wheeling, WV
Wheeling, West Virginia

About this job

Position Details

Delivers in-room guest supplies as requested.  Assist in cleaning and maintaining guest rooms, public areas, back of the house areas i.e., laundry, offices, restrooms, and other common areas in accordance with the Company’s GuestPath Universal Service and Operations Standards.

Essential Functions:

  • Stock room attendant supplies and in-room guest supplies
  • Clean inside area walkways; sweep or mop public areas, stairways, and landings; clean railings and wash exit doors
  • Clean banquet rooms, pre-function room, front desk and support offices, gift shop, reservations room, mezzanine lobby area, administrative offices, break room, and mezzanine restrooms
  • Wash windows per established schedule
  • Clean elevators, tracks, and stainless steel
  • Spot clean walls and doors; remove cobwebs; clean fire extinguishers
  • Vacuum all inside corridors and shampoo carpets as needed
  • Assist in making beds and cleaning rooms, flip mattresses on a periodic basis or as necessary
  • Deliver cribs and rollaway beds to guest rooms
  • Assist other housekeeping/laundry personnel as needed
  • Perform according to company policy and procedures at a level that meets or exceeds company standards. 
  • Greet customers positively and timely, treating each person as an individual and in a professional manner
  • Complete other duties as assigned
  • Experience Required:
  •  High school diploma or GED preferred
  • Previous hotel housekeeping experience preferred
  •  Must be able to obtain and maintain a West Virginia Greyhound Racing License

Knowledge, Skills & Abilities:

  • Housekeeping experience
  • Excellent guest service abilities
  • Good communication abilities
  • Role model the skills of customer service and interact positively through relationships with customer, coworkers and supervisors displaying genuine concern and mutual respect for people’s needs
  • Role model the GuestPath Universal Service Standards interacting positively through relationships with customers, coworkers, and supervisors displaying genuine concern and mutual respect for people’s needs
  • Demonstrate skill in dealing with customer complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the customer’s goodwill
  • Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance

Physical Requirements:

  • Ability to lift or carry 50 pounds
  • Ability to push/pull cart of 100 pounds
  • Ability to stand or walk 100% of shift

Environmental Working Conditions:

  • Exposure to secondhand smoke
  • Exposure to high volume noise
  • Exposure to dust/dirt
  • Exposure to moving objects
  • Exposure to electrical equipment
  • Exposure to mechanical equipment
  • Exposure to pressurized equipment
  • Exposure to high places