Business Controls Analyst - Customer Operations - Full-time

Client Reference Code: 194594

JOB SUMMARY
The Business Analyst will provide direct support to achieve company performance and financial objectives. This individual will be responsible for assisting in the preparation and development of operating and forecasts, short and long-term business plans, variance and trend analysis and will also be responsible for overseeing and coordinating the consolidation and distribution of daily, weekly, and monthly statistical and financial reports and analysis for multiple customer care call centers. Additionally, the Business Analyst will assist in other analysis and special projects as required.

MAJOR DUTIES AND RESPONSIBILITIES
Interpret data and analyze results using statistical techniques, and provide ongoing reports.

Acquire data from primary or secondary data sources for use in analysis and trending.

Identify, analyze and interpret trends or patterns in complex data sets.

In conjunction with business planning and management staff, assist in the preparation of short and long-term strategic business plans.

Assist in the consolidation and reporting of the budgets and forecast for Customer Operations.

Tracking, analyzing and reporting: Consolidate and report all operating and capital expenditures for Customer Operations.

Assist in the preparation of variance analysis of the Administrative Departments and consolidate variance analysis for Customer Operations.

Report and track financial and statistical analysis for all functional organizations within Customer Operations, supported by commentary and analysis.

Support the development and maintenance of operating performance metrics for Customer Operations functions.

Provide project and cost analysis for decision-making purposes.

Perform other duties as requested.






REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Knowledge of database/reporting systems (SQL, Oracle, etc)
Call Center background mandatory
Demonstrates a solid understanding of the goals and objectives of his/her job, as well as the related processes and technology tools
Speaks and writes with clarity and purpose, delivering information, direction and ideas in an easy-to-understand manner
Knows how to build and maintain relationships with Directors, peers, and other support contacts
Looks ahead and is ready for upcoming scheduled events, understands tasks needed to perform, and manages performance
Uses interpersonal skills, relationships and tools available
Ability to create and maintain spreadsheets
Ability to accept and adapt to change quickly within a fluid work environment
Adhere to and supports established Charter values and policies
Strong analytical skills and the ability to present information in an understandable format
At all times uses technology, feedback, and personal performance metrics continually seeking to improve
Excellent oral and written communications skills
Detail oriented ability to analyze problems, probe facts and question assumptions using fact based decision-making
Flexibility in working hours and ability to prioritize and juggle multiple tasks
High degree of integrity

EDUCATION
Bachelor’s degree in related field or equivalent experience

RELATED WORK EXPERIENCE Number of Years
Prefer experience in business planning/finance 3-5
Experience in preparation and analysis of budgets and forecasts

PREFERRED QUALIFICATIONS Number of Years
SQL server integration and reporting servers experience 1
Data collection and database design experience 1
General cable industry experience 1

WORKING CONDITIONS
Office environment
Exposure to moderate noise level

Job Code : TWCBOP365 Bus Controls Analyst-Cust Ops Exempt

194594BR