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Hours Full-time, Part-time
Location New York, NY
New York, New York

About this job


Here, your performance, your ideas, your unique analysis will combine with a rich assortment of contributors to understand and shape the health care system. At UnitedHealth Group, you'll work with a team that has the creativity and passion to help build new health care solutions that meet emerging market needs. You'll get the opportunity to work with an elite team that goes beyond the usual analysis, they dig deeper knowing our goal is nothing short of transforming health care. Does the challenge of utilizing your analytical abilities on vital projects towards a larger strategic mission excite you?
 
As a Retention Report Analyst, you'll have the opportunity to provide data analysis to support, compile and report key information for operations and business objectives. This is a position that affords you the ability to drive processes and improvement initiatives. By gathering and documenting business requirements and utilizing your sharp analytical skills to fulfill the needs of the business and/or clients, you will have an impact on healing the health care system. Some people would call you a data geek, but at UnitedHealth Group that passion turned into information is used for decisions made by leadership. This is a challenging role that creates an opportunity to grow and develop while doing your life's best work.(sm)
 
The Retention Report Analyst is responsible for using operational analytical skills to design / develop, program, maintain and publish reports in order to assist Management with workflow, production and staffing allocations.  You will make solid recommendations based on the analysis and provide explanations for reporting results for both internal operations and our customers. You must be self - directed and creative as you will deal with interesting and complex issues while managing tight deadlines and multiple, competing priorities. As a key resource to others, the Retention Reporting Analyst must maintain a high degree of accuracy along with attention to detail, excellent oral and written communication skills, strong interpersonal skills and the ability to meet deadlines and remain discrete with confidential and sensitive information.
 
Primary Responsibilities:

Produce, gather, document and support all reporting and data analysis requirements. This includes creating, and providing on - going support to all ad hoc and scheduled report queries and functions to support Retention Operations. Maintain frequent Salesforce up - certs and loads to distribute Member Retention Plan opportunities to staff
Collaborate and communicate reporting outcomes with internal and external customers related to Retention activities, and outcomes. Track results to be compared over time
Identify, create and implement process and report improvements and efficiencies to allow for automation, improved timeliness and accuracy of all available data elements
Assesses and interprets customer needs and requirements by applying business and industry knowledge to meet deliverable deadline goals. Identify gaps and vulnerabilities in performance through data analysis
Identify solutions to non - standard requests and problems. Solve moderately complex problems and / or conducts moderately complex analyses while working with minimal guidance on only the most complex tasks
Translates desired concepts into practice, provides explanations and information to others on difficult issues, coaches, provides feedback, and guides others to interpret and utilize data to make informed business decisions. Acts as a resource for others with less experience and helps develop process improvements for overall departmental function. Serve as a project leader when necessary
 

Requirements


Required Qualifications: 

Bachelor’s Degree or equivalent work experience
3+ years of experience performing significant data analysis and report development
Intermediate level of programming knowledge (reporting code, pivot tables, etc.) and of relational databases, database structure design, systems design, data management, and  /  or data warehouse maintenance
Intermediate level of proficiency in MS Excel and Access
Preferred Qualifications: 

Intermediate level of proficiency in PowerPoint, Visio, UltraEdit and MS Project
Experience and proficiency with Crystal Reports, SharePoint documents, 834 Files, SalesForce and SQL Servers
Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: Retention, Report, Analyst, SQL, Excel, Access, programming, data analyst, report development, pivot tables, 834 files, data warehouse, New York, telecommute, telecommuter, telecommuting, remote, work from home