Senior Customer Service Representative Billing - Addison, TX

Position Description:
 
Energize your career with one of Healthcare’s fastest growing companies.  
 
You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
 
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 17 leader.
 
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
 
In an environment where the patient is at the center of everything that we do the individuals in this position typically works with Billing Representatives and other employees handling complex billing issues for the purpose of collecting revenue for the organization. Will work with Patient, Client and / or Third Party insurance bills.
Primary Responsibilities:


Candidate must have prior knowledge and experience in the Healthcare and insurance billing industry

Candidate should be driven to meet goals and to drive improvement

Must be able to handle high call volume inbound and outbound to patients, clients and insurance companies

Verify eligibility for patient’s

Responsible for retrieving accurate missing information for processing of a medical claim

Work various reports of what’s holding in billing

Ability to understand multiple Insurance companies and products

Must be able to multi-task and ensure all deliverables are met timely

Must have excellent written and oral communication skills

Should be able to work as part of a team and work well independently

Ability to research issues via multiple tools (including internet)

Escalates issues, errors and trends to the Team Leader or Supervisor appropriately

Demonstrate increasing productivity to meet minimum requirements while maintaining quality standards

Maintain confidentiality of information that is pertinent to Quest Diagnostics

Other duties as assigned 

Required Qualifications:

High School Diploma / GED
1+ years of customer service experience in a call center environment
6+ months experience using a computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
6+ months of work experience in a medical environment working with 3rd party insurance, Medicare or Medicaid
Physical Requirements and Work Environment:


Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer

Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
Keywords: billing, inbound, medical, client, patient, insurance, outbound