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in Fort Worth, TX

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About this job

Description:  The Patient Access Representative is responsible for greeting patients and performing sign-in and check-in functions in the Community Health Centers to expedite patient flow and enhance the patient experience.

Typical Duties

  1. Answers telephones in a timely manner using AIDET principles; accurately identifies the best way to meet or exceed the caller's expectations.
  2. Coordinates all diagnostic and ancillary scheduling; schedules appointments, selecting appropriate referral, provider, visit type and location to expedite patient access to care, minimize no shows and maximize reimbursement.
  3. Ensures referrals, pre-authorizations, pre-certifications have been accurately obtained as required by the patient's payer.
  4. Explains and secures consent for all registration forms, including consent forms, HIPAA Privacy Rules, MyChart enrollment, Patient Rights and Responsibilities, etc.
  5.  Greets and directs patients and visitors; provides information regarding services and provides additional assistance when required.
  6. Identifies existing Medical Record Number (MRN) or creates new MRN, taking care to avoid duplicates and overlays in accordance with National Patient Safety Goals.
  7. Interviews and registers patients, by phone or in person in a respectful, professional, accurate and efficient manner, obtaining all necessary demographic, financial and clinical information required to facilitate timely registration and billing.
  8. Maintains productivity levels, with minimal errors, as established by department and Network standards.
  9. Performs end-of-shift and/or end-of-day reconciliation procedures (i.e. diagnosis and/or charge code entry, reporting, cash balancing).
  10. Performs sign-in and check-in functions to expedite patient flow.
  11. Reviews and confirms patients financial information, informs patients of financial obligations, assesses need for financial assistance and refers to financial screening if needed.
  12. Verifies benefits, calculates and collects copays, deductibles, clinic fees or deposits, and accurately balances cash drawer.
  13. Performs other related duties as assigned.

 

Qualifications:

Required Education and Experience:

  • High School Diploma, GED, or equivalent.
  • 1 plus year of experience using Microsoft Professional Office Suite including, Word, Excel and Outlook.

Required Licensure/Certification/Specialized Training:

  • Completion of 90 day and annual competency based registration knowledge and skills assessments.

Preferred Licensure/Certification/Specialized Training:

  • Bilingual Skills.

Requirements

JPS Health Network provides outstanding compassionate care to Tarrant County residents which translates into over 1.8 million patient encounters each year. With more than 6,500 team members, JPS is dedicated to making lives better in the community it serves.