Client Care Assistant

South Shore Senior Care LLC d/b/a Home Instead Senior Care

Objective:

Provides assistance to enhance client care activities for the local franchise office.

Primary Responsibilities:

• Reflect the core values of South Shore Senior Care, LLC, (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Assist with scheduling Service Inquiries and Care Consultations as needed.
• Assist with maintaining ongoing communication and coordinating follow-up schedules with potential clients and families who have yet to commit to service.
• Assist with conducting client/CAREGiver introductions as needed.
• Assist with maintaining client and responsible party records including documenting all quality assurance meetings.
• Assist with planning a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
• Demonstrate effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
• Assist with helping clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Maintain regular attendance at the office to execute job responsibilities.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Perform any and all other functions deemed necessary

Education/Experience Requirements:

• High school graduation or the equivalent
• Must possess a valid driver’s license

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by South Shore Senior Care, LLC, (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required

• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills

Your employer is South Shore Senior Care, LLC , (d.b.a. an independently owned and operated Home Instead Senior Care franchise). Your employer is not Home Instead, Inc. This job description does not create an employment contract, nor imply it. Employment with your employer remains at will.

Great position for a CNA/ retired nurse!! 

Please complete application at http://www.homeinstead.com/777

Each Home Instead franchise is independently owned and operated.