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in Norwood, MA

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About this job

  • Job Title: Call Center Representative
  • Placement Type: Slated to end early 2018 with opportunity for extension or fulltime employment
  • Start Date: August 14, 2017
  • Schedule: Shifts range from 8am-10:00pm
  • Worksite Location: Norwood, MA 02062
  • Pay Rate: $17.25/hr

Job Description & Responsibilities:

  • The Call Center Representative will be responsible for answering telephone inquiries and promoting an organization's products and services.
  • Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Training is extensive and provided upon the first 5 weeks.

Qualifications:

  • Must have a minimum of a high school diploma or its equivalent
  • 1+ years of experience in a customer service role
  • Knowledgeable of Microsoft Office
  • Ability to multitask across multiple systems and screens

Work Environment:

  • Bright colored walls, brand new equipment, large training rooms.
  • Very Nice Cafeteria with full staff- all types of stations and an open-flame brick oven pizza station, Starbucks coffee/latte station, fresh salad/sandwich, etc. Walking trails around the facility, outdoor eating areas, etc.
  • 5 miles of walking trails around campus
  • Opportunity for growth in this position- typically people move into team lead/senior representative rolls within their first year and after their contract period get promoted up into other departments
  • Development and feedback sessions twice a month where each employee can learn to improve and grow




About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.