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Hours Full-time, Part-time
Location Colorado Springs, CO
Colorado Springs, Colorado

About this job

Description


GET TO KNOW ALORICA.

Alorica is one of the biggest companies you’ve never heard of. We only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with over 90,000 employees in more than 100 locations around globe. 
 
Alorica offers fun, challenging opportunities for personal and professional development. We want you to have fun and succeed, because when you’re at your best, that’s when we’re at our best. 
Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.
 
Join the Leader in the Call Center Business!
 

Now Hiring 60 + Inbound (only) Customer Service Representatives immediately!

 

Alorica is currently seeking bright, motivated individuals to join our valued team of Representatives. We are looking for passionate and results oriented Customer Service Representatives to create insanely great customer experiences.
 
Your responsibilities will include, but are not limited to, the following:
• Responds to requests and calls from customers related to client specific programs and products
• Identifies and responds to customer’s needs based on designated procedures of account/client
• Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
• Escalates calls to supervisor when necessary and appropriate
• Tracks call related information of each call received for auditing and reporting purposes 
• Provides feedback reports on call issues related to downtime and/or training issues
• Escalates calls to supervisor when necessary and appropriate
• Maintains and updates customer information as necessary
• Provides support and assistance as needed
• Up-sells to customer upgrades as necessary 
• May perform other client specific duties as necessary and required by program/account.
• Other duties as assigned

 

WHY JOIN ALORICA?

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 
But please, allow us to entice you further! As an Alorica employee, you may receive:
  • Paid training
  • Flexible training schedules
  • Medical and dental benefits
  • Paid time off
  • Paid holiday and sick time
  • Retirement planning options (401(k)) 
  • Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best. 

So what do you say? Ready to take the next step? Let’s do this.


Qualifications


JOB REQUIREMENTS
Minimum Education and Experience:
  • High School Diploma or GED required; college degree preferred
  • Customer service experience a plus
  • Phone-related customer service a major plus
  • Familiarity with Microsoft Windows, Word, and Excel applications
  •  

Knowledge, Skills and Abilities:

  • Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
  • Ability to use phone and computer systems
  • Excellent oral and written communication skills
  • Strong listening/comprehension skills
  • Ability to stay composed and objective
  • Conversational, patient and confident, with a positive attitude

WORKING CONDITIONS
Work Environment
  • A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off
  • Constant usage of phone and computer systems

Physical Demands
Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.
 
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
 
TAKE THE NEXT STEP
Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.
You ready? Let’s do this.
 

About Alorica:

 

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

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