Associate Enrollment Counselor - Part-time

Employees at WGU enjoy a positive, supportive work environment with great benefits and advancement opportunities. Associate Enrollment Counselors make a difference daily in students’ lives by helping them take a first step to obtain the education they need to succeed in their careers. In addition, Associate Enrollment Counselors generate excitement and build rapport with potential students. Associate Enrollment Counselors also provide outstanding student service by answering questions and providing program information. A successful Associate Enrollment Counselor is expected to meet goals that are based on established benchmarks across various metrics and will collaborate with other WGU staff to serve students.

• Essential Functions and Responsibilities
  • Makes outbound calls to prospective students
  • Takes inbound calls from prospective students
  • Must keep a positive and influential attitude with all students, colleagues, and university departments
  • Minimally performs when consistently handling 20 phone calls per hour
  • Verifies prospective students’ contact information on CRM (SalesForce)
  • Schedules appointments with and facilitates “live transfer” to Enrollment Counselors
  • Thoroughly understands WGU products, policies, and procedures
  • Provides accurate information and quality high customer service at all times
  • Receives and routes inbound calls to appropriate WGU personnel
  • Remain compliant with standards, guidelines, and policies as set forth by WGU and the U.S. Department of Education

• Special Position Requirements
  • Must work set schedule with days that may include Saturday. The days of operation are Monday - Saturday
  • Able to consistently work 25 hours per week