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in Bellevue, WA
Sr Manager, Sales Operations - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Bellevue, WA Bellevue, Washington |
About this job
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit Manage and lead team of analysts, program managers and managers. This position will have direct responsibility for managing all Care incentives and commissions programs impacting Care employees. Programs will focus on driving channel performance, creating operational efficiencies, ensuring timely, accurate & complete Care incentive payments, and delivering programs that support a great customer service to its' internal and external customers. Areas of focus may include but are not limited to, Care incentives, Care Communication, Vendor Management, Program Management, Analytical Reporting, and People Management. This position will also play a pivotal role to drive the strategy and execution against the Sales Operations support model of those areas of focus.Desired
Education
Bachelors' degree preferred. Work experience in lieu of degree may be considered.Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Essential Functions
- Experience Supporting Care Organization
- Experience in budget management and analysis
- Experience in compensation and/or commissions
- Experience in IBM/Varicent or similar system
Education
Bachelors' degree preferred. Work experience in lieu of degree may be considered.Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Essential Functions
- Timely, accurate and complete payment of Care incentives and commissions.
- Communicate effectively with Care employees, Care leadership, internal partners and key stake holders.
- Manage and support team of managers, program managers and analysts. Establish and maintain support metrics. Standardize program and operational support and procedures in areas including, care incentives, people management, Program management, Channel Communication, project execution and effectiveness, and reporting for key metrics. Assist field with getting answers for questions and issues impacting sales and partner relationships. Manage accountability of team in adhering to operational standards and procedures
- Design and develop programs in key areas of the business such as: Care incentives, Care communication, Enterprise programs & projects, Team Operations, and Compensation support. Accountable for lifecycle management of these before said programs; end to end ownership
- Serve as Lead on channel projects that require project requirements gathering, documentation, reporting, financial exposure and consolidation (spiff programs, partner & customer events, enterprise efforts, data and information validation). Uphold sales operations standards and ensure communication to all of field sales and frontline impacted groups.
- Responsible for budget analysis and management in relation to programs under management, including tracking expenses to budget and reporting on expenditures by area. Manage processes for incentives team as well as tracking performance results
- Develop and maintain strong working partnerships with EIT, Compensation Design, Finance, Care, and Reporting.
- Prioritize and drive key initiatives in Care incentives.
- 5+ years of management experience or a combination of 6+ years of people management and cross functional program leadership (in lieu of 5 years of people management experience)
- 2 years telecommunications experience
- 2 years project/program management experience
- Ability to translate complex business strategies into solid implementation plans that drive results