Manager, System Configuration - Full-time / Part-time

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit The Manager, System Configuration is part of the Compensation group reporting within the Sales Operations Support Department. This person is responsible for the Operations and Analysis of Care Compensation System (CCS). The Manager leads a team consisting of a Sr Analysts and Analysts responsible for the support of our Care Teams.  This role is responsible for driving compensation changes that are fiscally responsible and effective in driving sales as well as customer experience. The Manager works daily with Care Executives providing leadership, guidance, insight, and innovative problem-solving recommendations/presentations. Qualifications

• 3+ years of managing an Operational group
• MS Office Tools (Word, Excel, Access, Project, PowerPoint, Visio)
• Superior communication, presentation and organization skills
• Ability to prioritize well, manage a direct team, while maintaining a responsive relationship with our Sales customers

Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
 
Essential Functions

• Responsible for ensuring operational excellence and successful adherence of departmental service level agreements
• Align executive strategic direction to tactical implementation
• Drive process improvements within commissions and other sales operations processes
• Work daily with Senior Management, Care Metrics, and peer Operations teams to provide leadership, guidance, insight, and innovative problem-solving recommendations/presentations.
• Administer and seek automation of compensation functions
• Responsible for achieving service quality results, as well as being proactive regarding upcoming issues or concerns
• Act as a process liaison for multiple Compensation Policy and Processes and working with other teams to ensure operations are being covered accordingly

• Experience in Commissions, Finance and/or Care organizations
• IBM ICM product knowledge
• Compensation experience preferred

Education
Bachelors' Degree preferred. Additional relevant work experience may be considered in lieu of degree.We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.