Office Coordinator - Home Care - Full-time

• Greet and welcome each visitor in a friendly, warm and professional manner
• Answer each incoming call in a friendly and professional manner and distribute calls to the appropriate staff members
• Field new client inquiries over the phone in a skilled manner and schedule Care Consultations
• Assist with the hiring process for new CAREGivers by fielding employment inquiries from prospective candidates and helping to move applicants through the process
• Enter and maintain accurate client and CAREGiver records in the operating system
• Assist with staffing shifts
• Communicate client and CAREGiver concerns to the General Manager or other appropriate staff members
• Assist with stuffing and mailing client invoices and CAREGiver paychecks
• Organize and distribute the daily mail
• Maintain organization of supplies and reorder as needed
• Serve as a CAREGiver when called upon to do so
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with General Manager, colleagues and CAREGivers
• Ensure Home Instead Senior Care standards of excellence are met and upheld

• 21 years old or older
• High School diploma or GED
• One year of related business experience or an equivalent combination of education and work experience may be considered
• CNA or HCA certification
• Must possess a valid driver's license

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have knowledge of senior care industry
• Must demonstrate effective interpersonal skills, as well as sound judgment and good decision-making skills
• Must have the ability to organize and prioritize daily, monthly and yearly work
• Must be able to establish good working relationships with management, colleagues, and CAREGivers
• Must present a professional appearance and demeanor
• Must have computer skills and be proficient in Word and Excel
• Must be able to work evenings or weekends, if necessary
• Must be able to pass a criminal background check, DMV check, and a drug screening

• Competitive pay
• Comprehensive benefits package
• Verizon or Sprint cell phone discount
• Family environment
• Meaningful work
• . . .  and much more!

Each Home Instead franchise is independently owned and operated.