Office Manager

Office Manager needed for a busy pet sitting company. Needed ASAP!

This job is very fast paced and attention to details are a must.There are a lot of tasks that are required in this position.Position hours are 20-30 hours a week between 9-3pm. Pay starts at $12 per hour and will increase depending on performance.You must be willing to work in the field between 9-3 as well as well as occasional other times.This will increase your pay and will help you with the tasks in the office.

Here are some of the job requirements:

Communicating via phone, text, email and face-to-face with past and/or existing clients as well as new customers coming in.

 Responding to and communicating with clients should be prompt with as little delays as possible within reason.

 All communications should be polite, respectful and professional while always upholding and projecting a sense of honest, honorable, business practices.Maintaining employee/sitter schedules (which can change on an hourly basis).

 Create and post new schedules weekly.

 Making sure that all reservations, regardless of how they come in (by phone, text, email orwebsite), get promptly added to the schedule and assigned to a sitter as appropriate.

 Check, double check, and triple check reservations often, compared to existing schedules, tomake sure that no client ever gets missed.

 Maintain Time Off Requests, availability, and employee/sitter call in’s where appointmentswould need to be shifted to other available sitters. This often requires immediate action andcannot afford to be neglected.

 Monitor sitter GPS entries frequently to maintain visibility to any possible delays or othersituations that might cause clients to be seen late or missed.Work directly and indirectly with employees/sitters.

 Prepare keys, client files and any other resources needed by the sitter before they come in tothe office each morning.

 Discuss any current situations or conditions that the sitter will need to be aware of regarding theclients they are seeing that day.

 Oversee and handle the distribution of office materials as needed (company shirts, client notesheets, marketing material such as flyers, post cards, etc).

 Personally train, or oversee the training of new employees/sitters.

 Has the authority to initiate disciplinary action when needed. This includes verbal and/or writtenwarnings, official recorded & documented reprimands, and possible terminations when required.

 Document and discuss with (owner) any employee/sitter disciplinary actionthat has been taken or needs to be taken.

 Employee/sitter terminations must be discussed verbally with (owner), andreach a consensus on the course of action before the termination is executed.

 Generate and send client invoices.

 Calculate and initiate Payroll Processing each pay period.

 Track and document company expenses.

 Document and communicate/discuss payroll amounts and company expenses with (owner).

 Track and document maintenance info (oil change, inspection, registration, tires, etc.), mileagelogs, and usage/assignment of company cars.

 Refine and formalize the interview and hiring process.

 Receive and file all employee resumes/applications, contracts, agreements, and other officialemployment documentation upon hiring.

 Find ways to improve team moral, and reduce employee/sitter turnover.

 Help design and implement creative ways to market and expand the business.