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in Philadelphia, PA
Customer Account Representative - Hiring Now!
•30 days ago
Hours | Full-time, Part-time |
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Location | Now Hiring Various Positions! Philadelphia, Pennsylvania |
About this job
JOB PURPOSE:
- Manage rental accounts and meet company account management goals and expectations, by collecting on current and past due accounts while adhering to company standards, policies, and procedures.
- Positively impact customer growth and revenue through sales activities, account management, and providing total customer satisfaction.
- Accomplish these in a way that is consistent with the RAC mission statement.
KEY RESPONSIBILITIES:
Account Management:
- Maintain accurate records of customer account activity, to include current and past due accounts
- Review past due accounts and communicate in person and via phone with the customers to promote timely payments
- Collect customer payments on a timely basis and meet daily/weekly collection standards
- Complete customer service calls in a timely manner as assigned
- Follow all policies and procedures and adhere to all standards
Deliveries & Pick-ups:
- Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise
- Deliver merchandise to customer homes in Company provided vehicle as assigned
- Install and set up merchandise, and instruct customers on proper use of merchandise
- Pick-up merchandise from customer homes as assigned
- Keep vehicles clean and properly maintained as assigned
- Complete customer service calls in a timely manner as assigned
Sales:
- Greet and assist customers on the sales floor
- Obtain new rental orders on the sales floor and over the phone
- Complete rental agreements as required
- Prospect for new business by telemarketing and distributing print materials
OTHER RESPONSIBILITIES:
Showroom and Backroom areas:
- Refurbish merchandise to like new condition
- Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning materials
- Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and taking out trash
JOB REQUIREMENTS:
- Must be at least 19 years of age
- High school diploma or GED
- Friendly with exceptional communication skills
- Excellent customer service skills
- Valid state driver’s license and good driving record
- Must be able to lift and move (push/pull) heavy items and merchandise as needed
- Typically works 38-40 hours a week depending on business needs