Receptionist

Overview

#23017 RECEPTIONIST

The Receptionist is responsible for delivering exceptional customer service and communicating effectively with management, customers and co-workers. Specifically, the Receptionist is expected to: * Market and grow the business * Provide exceptional customer service * Control expenses * Complete required tasks

As a receptionist, you will be held accountable for these key areas. Successful performance will be measured by meeting or exceeding established requirements.

Responsibilities

Market and grow the business

* Meet or exceed minimum productivity requirements as established by the company;

* Promote and sell services and products, including recommending and selling additional services and/or retail products which will enhance and improve the customer's image and/or contribute to the customer's satisfaction with services performed;

* Clearly convey a complete understanding of pricing for available services;

* Coordinate Promotional Sales displays as directed by the company using ShopTalk;

* Responsible for sales to all walk-in retail customers.

Provide exceptional customer service

* Understand the needs of the customer, greet each customer professionally by name, escort all clients through the salon, give salon tour when necessary;

* Estimate wait times for scheduled and unscheduled appointments;

* Answer the telephone promptly and professionally;

* Handle general complaints and refer customer service issues to the manager;

Manage and control expenses

* Follow weekly salon schedules as directed by Salon Manager;

* Correctly charge for services rendered and products purchased, including proper discounting according to Company policy;

* Safeguard company assets by adhering to company policies and procedures.

Complete required administrative tasks/compliance

* Perform a variety of tasks related to assisting salon operations, including but not limited to: answering telephones, stocking shelves, sweeping hair and other duties as assigned by manager;

* Communicate effectively with management, customers and co-workers in a professional and courteous manner;

* Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety;

* Attend work timely and consistently, including attending mandatory staff meetings, training sessions or as otherwise required by management;

* Adhere to all corporate policies, procedures and work rules;

* Handle all POS transactions including opening and closing the register.

Qualifications

* Ability to work in a dynamic salon environment.

* Good time management skills, good judgment, and the ability to multi-task.

* Well-developed interpersonal skills to communicate in a professional and courteous manner with customers, co-workers, and management.

* Computer knowledge including but not limited to point-of-sale systems and data entry.

* Ability to work a flexible schedule including nights and weekends.

Physical Requirements

* Frequent lifting up to 10 lbs. to stock retail shelves. Occasional lifting 10-25 lbs. to assist unloading monthly shipment of products.

* Continuous standing throughout the day

* Continuous reaching, alternating between shoulder level and above shoulder level height to stock shelves.

* Occasional pushing and pulling to move styling chair.

* Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and client perfume.

* Occasional climbing of ladder/stepstool to stock shelves, retrieve products and maintain salon.

* Ability to communicate with customers regarding services offered and requested and the customer's needs and wants.

* Basic reading, writing and mathematical skills necessary to read and complete company forms and other documents.

* Occasional travel to mandatory meetings and training sessions, including overnight travel.