IPTV NOC Supervisor - Full-time

Dish Technologies, a Dish Company, provides its customers with secure end-to-end video technology solutions. Over the last three decades, Dish Technologies’ award-winning innovations have changed the way the world watches TV. From advanced DVR technology to progressive user interface design we provide advanced online video delivery and satellite video delivery for Dish TV through our network of uplink centers in the United States, with world-class 24/7 monitoring and iron-clad backup and disaster recovery systems. DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry.  Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves.  We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider.  We are doing it again with the launch of the first live, internet-delivered TV Service – Sling TV, that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We have a bold sense of pride, adventure, and desire to win – it’s in our DNA.  And we’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here.  We are DISH. DISH’s Digital Broadcast Centers provide advanced online video delivery and satellite video delivery for broadcasters and pay-TV operators across North America. Through our network of uplink centers, these world-class facilities are also home to EchoStar’s 24/7 traffic, technical operations, and satellite access centers. This team is comprised of experienced professionals dedicated to providing customers with an unparalleled level of service delivering content and programming to over 16 million subscribers every day.A successful IPTV NOC Supervisor will have 2 plus years supervisory experience in a technical operations environment or supporting systems, software, or networks. Essential Qualifications: Must be able to perform the following with or without reasonable accommodation:Able to stand, walk, and reach while performing the duties of this jobAble to work a rotating shift as assigned, as dictated by the needs of a 24/7 operationAble to respond to audible and visual alarms and alertsPreferred Qualifications:UNIX/Linux server administrationScripting experience in one or more languages (Python, Java, Shell)Ability to read, analyze, and interpret data so that trends can be recognized before they become a customer-impacting issueExperience with VMWare and related technologies (vCenter, VSphere)Isilon and EMC storage technologiesAbility to communicate clearly and concisely with customers, coworkers, and managementDish is seeking an IPTV NOC Supervisor at its Cheyenne, WY data center to oversee day to day NOC operations, escalations, ticketing, and communications with customers ensuring that the NOC Staff delivers Service Excellence  Primary responsibilities fall into the following categories: Developing process and procedures within the NOC. Updating and maintaining documentation associated with processes and proceduresImproving and developing tools to proactively monitor the systems that are managed.Monitoring the health of the network, storage and servers using a variety of tools including Zenoss, Zabbix, and in-house developed dashboardsActing as an escalation and training point for 24x7 NOC staffProvidingTier 1 & 2 telephone contact for IPTV systemsGenerating trouble tickets and escalating to Tier 3 teams as neededFollowing up with Tier 3 and customers to confirm issue resolutionAdvancing trouble shooting of servers, network devices, and applicationsInstalling operating systems and software applicationsCross-training and coaching NOC team on systems and procedures