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Hours Full-time, Part-time
Location Haines City, FL
Haines City, Florida

About this job

Requisition No: 16930

Agency: Department of Health

Working Title: SENIOR CLERK - 64085313

Position Number: 64085313

Salary: 22,500.00 to 24,960.00

Posting Closing Date: 08/05/2017

Thank you for your interest in career opportunities with the Florida Department of Health in Polk County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.

THIS POSITION IS BEING ADVERTISED INTERNAL APPLICANTS ONLY

Duties and Responsibilities:

This is a highly technical administrative/clerical position, supporting the Dental Department. This position assists the dental unit in its daily operation. The incumbent in this position performs varied and diverse duties requiring basic knowledge of office management systems and procedures. Maintains comprehensive knowledge of billing and follow-up procedures for maximum recovery of reimbursable benefits, while adhering to established federal, state, and local policies under the supervision of the SENIOR CLERICAL SUPERVISOR - SES. Clerical duties may be assigned in accordance with office procedures and include a combination of scheduling appointments, answering phones, bookkeeping, typing or computer processing, office machines operation, filing and determining program eligibility. Has good rapport with staff and clients, positive attitude, flexible, approachable and accepts change readily as evidenced by lack of substantiated complaints/confrontations with staff and clients. Promotes the department as a positive caring community organization through courteous behavior toward all clients and co-workers. Adheres to established Health Department policies and procedures.

Provides day-to-day support to the health center clinic by:

The employee will perform the duties of billing, collecting fees, scheduling appointments, and registering clients by means of the HMS/Dental Module system. Greets and receives the clients, interviewing to determine eligibility status, answering the phones, directing clients to the proper clinic, making charts, filing charts & maintaining a filing and recall system. Maintains and organizes the calendar for the office by retrieving the client's appointment schedule on a daily basis. Pulling patient records 1-2 days in advance to prepare for upcoming appointments, calls to remind patients of appointments 1-2 days in advance. Check Medicaid eligibility status in FMMIS 1-2 days in advance. Assist in the completion of telephone and mail correspondence. Enters fiscal data within the prescribed timeframes set by state and local policies and procedures. Reviews and corrects billing errors by crosschecking the unbilled billing listing and correcting errors prior to upload. Produces and submits required reports, to include the cash daily report. Maintaining proficiency with procedures and diagnosis codes, coordinating with providers to correct errors. Bundles sorted documents and ensures daily posting by client and cash daily drawer balance out. Inputs Client Service Reports (CSR), billing forms into HMS. Collects fees, and issues receipts and refunds (as applicable). Scans in original documents in the HMS/Eaglesoft for EHR

Updates manuals when rates, rules and regulations are amended. Ensures that accurate, up-to-date data for demographic, insurance and financial information is entered into HMS. Inputs own and staff EARS (when required) within required time frame (COB every Thursday), and produces the Employee Time Report as required. Produces payments, receipts and other financial reports and submits to the Fiscal Office daily. Submits time sheets, EARS, and prepares own travel vouchers. Complies with all Department of Health and Dental security and confidentiality rules and requirements. This position serves a large population of Spanish/Creole speaking clients and the employee may be required to perform interpreter duties, if bilingual.

Maintains proficiency with software applications/programs and other office equipment commonly used by the department (i.e. HMS, FMMIS, Outlook, Word, Excel, copier, shredder, fax, label maker, printer, etc.). May be required to order supplies using the agency purchasing system. Collects data for the daily report and forwards this information to the Senior Clerical Supervisor, Dental Director, Dental Assistant Supervisor, and Clinic Supervisor. Sends to Dental Department Administrative Assistant to be compiled. Serves as Information Custodian for the dental clinic for assigned information sets, maintaining confidentiality for the information in accordance with state and federal statutes, rules, regulations and DOH Security Policies, Protocols and Procedures.

Provides other support as requested or assigned by the dental supervisors in the unit, including guidance and assistance to all staff and the dental clients to promote the department's goals and objectives. May be assigned Medical Record maintenance and/or Receptionist/Switchboard Operation as needed. Travels and performs other related duties, including travel to other sites, and assisting other departments, as needed. The incumbent will be required to use his/her own vehicle. In the event of a disaster, report for duty during and/or after the disaster, as directed. Due to clinic demands may be required to work beyond regular hours.

Knowledge, Skills and Abilities:

Knowledge of general office procedures and practices.

Knowledge of correct grammar usage.

Knowledge of basic arithmetic.

Skills in effective verbal and written communication

Skills in problem solving

Skills in Computer software application (Outlook, Excel, Word, Access, PowerPoint).

Skills in Critical thinking-Judgment

Ability to prepare reports and correspondence.

Ability to plan, organize and coordinate work activities.

Ability to develop and implement office procedures.

Ability to follow instructions.

Ability to review data for accuracy and completeness.

Ability to perform basic arithmetical calculations.

Ability to communicate effectively.

Ability to establish and maintain effective working relationships with others.

Requirements

A valid Florida drivers license is required.

* Note: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month and year) identifying company name or if unemployed.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days

Current State Employees - Salary for current employees is based on employee's current payband/ paygrade.

Only U.S. citizens and lawfully authorized alien workers will be hired.

Male applicants born on or after October 1, 1962 will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, visit http://www.sss.gov.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Fingerprinting is required of the successful applicant for a sensitive position. Note: You will be required to provide your Social Security Number (SSN) to conduct this background check.

Successful completion of a drug test is a condition of employment for safety-sensitive positions.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of your retirement.

Veteran Information: Certain veterans and spouses of veterans receive preference in employment by the state (applies only to positions within the Career Service).

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Nearest Major Market: Lakeland