Ski & Snowboard School Special Programs Supervisor - Winter Seasonal - Breckenridge Ski Resort

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Special Programs Supervisor is responsible for managing and executing our season-long  programs, camps, outreach programs, and other specialty products. They are responsible for appropriate staffing and scheduling of instructors for specific programs and assignments, attaining appropriate financial goals, managing the guest experience to our service standards, and creating and managing a safe environment for guests and instructors alike. This is accomplished by focusing on agreed upon tactics to achieve our collective Ski and Snowboard School Business goals.

Responsibilities:

• Managing the guest experience for students and parents for all relevant programming from the pre-arrival phase of their visit through the entire experience.
• Scheduling and staffing large seasonal programs with an appropriate number of instructors to meet target class ratios for varying ages and abilities.
• Collaborating with other on-snow Supervisors and Managers to anticipate staffing needs for all programs in a timely manner and communicating effectively regarding instructor scheduling for both programs and other products.
• Ensuring that all staff members are facilitating a class environment that meets the needs of our guests including following safety protocols, ensuring personalized service and attention is provided by instructors, and appropriate teaching and class handling tactics are employed in all lessons.
• Coordinating with appropriate external agencies for planning purposes to execute relevant programs such as SOS, Snowcore, and Community School Skiing programs.
• Timely communication with all relevant stakeholders for programs regarding any schedule changes, upcoming events, new information, addressing any concerns that have been raised, etc. Stakeholders include students, parents, instructors, other Ski and Snowboard School Supervisors, and at times, external agencies.
• Creating, organizing, staffing, and managing any special events relevant to our programs including competitions, special camp events, ski school races, etc.
• Oversight of any appropriate specialty products including scheduling, managing class assignments, accountability to financial goals, and ensuring the instructors are delivering on the guest experience to our service standards in all aspects of the lessons provided.
• Assistance with day-to-day operations as needed.
• Other duties as assigned.

Requirements:

• High School diploma or equivalent
• Previous experience in a Ski & Snowboard School; previous experience working with children
• Minimum of one year supervisory experience
• PSIA/AASI Level 1 certification or equivalent
• Advanced Microsoft Office skills
• Fluent in all aspects of English language
• Ability to work independently with minimal supervision
• Strong Guest-Service Skills
• Strong organizational and planning skills
• Willing to work weekends and holidays
• Willing and able to work outdoors in a high alpine environment for extended periods
• Pass a background check
   

Preferred:

• RPOS experience
• PSIA/AASI Level 2 Certification or equivalent
• Children’s Specialist Certificate
• College Degree in Relevant field

If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 139662