Assistant Store Manager - Full-time

Executes customer service programs and Merchandise Presentation programs through Associate training and program supervision.Supervises and coaches retail associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor etc.Monitors the maintenance of Customer Service, Sizing and Markdowns to corporate goal. Merchandise Processing , In-Store Marketing and Store AppearanceUrgently approaches processing merchandise to the selling floor within company timeframe. Ensures merchandise is presented and organized utilizing Ross Merchandising Philosophy and Guidelines.Ensures markdowns are processed according to policy on an accurate and timely basis.Maintains a high standard of house keeping with help of contracted maintenance personnel and Ross Associates.Manages store recovery to ensure a clean, neat, easy to shop environment. ShortageMonitors inventory shortage programs in store and monitors programs to ensure compliance. Understands company and store inventory results and goals.Assists in leading the annual inventory process including preparation and execution of inventory guidelines.Assists with training Associates on Loss Prevention awareness and store shortage goals.Monitors mark-out-of-stock policy to ensure proper administration. General Operating RequirementsUnderstands the Star Visit program and is directly involved with Visit feedback and follow-up as needed.Assists in the analysis of monthly store reports to evaluate controllable expenses and overall store performance.Communicates any variances to company standards to the Store Manager.Ensures proper scheduling of employees to meet business objectives.Ensures all Associates understand and can execute emergency operating procedures.Accepts special assignments as directed by management. Organizational DevelopmentAssists in recruiting, hiring, training and developing non-exempt Associates.Ensures compliance of Ross personnel policies and procedures.Assists with Employee Relations issues by communicating any incidents to the Store Manager or District Managers as needed.Maintains adherence to company safety policies and ensures the safety of Associates and customers.Assists in the Facilitation of monthly safety meetings.Ensures compliance of all state, local and federal regulations. Expense ControlAssists in the management of and continuous monitoring of actual expenditures to be within budget. Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.