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Ritz-Carlton Customer Service Reservations Sales Agent - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Marriott Guest Services Midvale, Utah |
About this job
Description
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Qualifications
As a FORTUNE Best Place to Work 20 years in a row – you can’t go wrong! We are recruiting for an upcoming training class:
Class Start Date: Monday, September 25, 2017
Training Class Schedule: This class will be held from September 25th – October 27th (5 weeks) Monday through Friday, 11 am – 7 pm
Anticipated Shift After Completion of Training: Variety of shift times offered; days, nights and weekends. Hours of Operation: 6 am – 12 am, 7/365.
Compensation includes paid training, competitive salary, incentives, and shift differentials where applicable. We also offer a competitive benefit package including medical, dental, vision, tuition reimbursement, 401(k), TRAVEL DISCOUNTS and more.
If this training class schedule or shift is not a great match for you, stay in touch with us as we frequently recruit for additional classes. https://stayintouch.marriott.com/ .
Como un mejor lugar para trabajar de FORTUNE año tras año durante 20 años - no te puedes equivocar! Estamos reclutando para una próxima clase de entrenamiento:
Clase Fecha de inicio: Lunes, 25 de septiembre de 2017
Horario de la Clase de Capacitación: Esta clase se llevará a cabo del 25 de septiembre al 27 de octubre (5 semanas) de lunes a viernes, de 11 am a 7 pm>
Desplazamiento anticipado después de la finalización del entrenamiento: Variedad de horarios de turno ofrecidos; Días, noches y fines de semana. Horario de atención: 6 am - 12 am, 7/365.
La compensación incluye capacitación remunerada, salario competitivo, incentivos y diferenciales de turno donde sea aplicable. También ofrecemos un paquete de beneficios competitivos incluyendo médicos, dentales, visión, reembolso de matrícula, 401 (k), DESCUENTOS de VIAJES y más.
Si este horario o turno de clase de entrenamiento no es un gran partido para usted, manténgase en contacto con nosotros, ya que frecuentemente reclutamos para clases adicionales. Comparte tu información de contacto aquí < https://stayintouch.marriott.com/ >.
Job Summary
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Qualifications
As a FORTUNE Best Place to Work 20 years in a row – you can’t go wrong! We are recruiting for an upcoming training class:
Class Start Date: Monday, September 25, 2017
Training Class Schedule: This class will be held from September 25th – October 27th (5 weeks) Monday through Friday, 11 am – 7 pm
Anticipated Shift After Completion of Training: Variety of shift times offered; days, nights and weekends. Hours of Operation: 6 am – 12 am, 7/365.
Compensation includes paid training, competitive salary, incentives, and shift differentials where applicable. We also offer a competitive benefit package including medical, dental, vision, tuition reimbursement, 401(k), TRAVEL DISCOUNTS and more.
If this training class schedule or shift is not a great match for you, stay in touch with us as we frequently recruit for additional classes. https://stayintouch.marriott.com/ .
Como un mejor lugar para trabajar de FORTUNE año tras año durante 20 años - no te puedes equivocar! Estamos reclutando para una próxima clase de entrenamiento:
Clase Fecha de inicio: Lunes, 25 de septiembre de 2017
Horario de la Clase de Capacitación: Esta clase se llevará a cabo del 25 de septiembre al 27 de octubre (5 semanas) de lunes a viernes, de 11 am a 7 pm>
Desplazamiento anticipado después de la finalización del entrenamiento: Variedad de horarios de turno ofrecidos; Días, noches y fines de semana. Horario de atención: 6 am - 12 am, 7/365.
La compensación incluye capacitación remunerada, salario competitivo, incentivos y diferenciales de turno donde sea aplicable. También ofrecemos un paquete de beneficios competitivos incluyendo médicos, dentales, visión, reembolso de matrícula, 401 (k), DESCUENTOS de VIAJES y más.
Si este horario o turno de clase de entrenamiento no es un gran partido para usted, manténgase en contacto con nosotros, ya que frecuentemente reclutamos para clases adicionales. Comparte tu información de contacto aquí < https://stayintouch.marriott.com/ >.
Job Summary
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.