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in Riverview, FL
Billing Assurance Analyst II
•30 days ago
Hours | Full-time |
---|---|
Location | Riverview, FL Riverview, Florida |
About this job
Client Reference Code: 199729
JOB SUMMARY
This position will be responsible for ensuring customers are properly billed for the services to which they have subscribed. This position works on problems of a moderate scope under detailed guidance.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to ensure accuracy of billing and reduction of billing disputes, thus overall improving the customer experience including the following, but not limited to:
Reduce and/or eliminate billing errors
Perform corrective action as required
Maintain and administer the commercial contracts database
Produce and review reconciliation exception reports and related reports; review logic and recommend any enhancements
Research and validate customer exceptions, using related systems or available resources
Communicate issues with appropriate entities such as customer, sales team and operating units, interfacing with all levels of the organization and outside parties as necessary
Address resolution of customer exceptions; review and revise the processes for management and maintenance of commercial contracts administration, utilizing sales entry/tracking and scanning document retention tools to ensure reporting measures customer service; provide feedback on existing reports and databases and provide assessments or recommendations as requested
Monitor contracts with special billing arrangements or terms of the contract (such as seasonality) and ensure accurate billing
Conduct root cause analysis on customer exceptions and, when necessary, recommend and facilitate appropriate process and/or system improvements
Recommend billing system/order entry enhancements to reduce errors
Support monthly electronic invoice submission process for federal government accounts
Perform other duties as requested by supervisor
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze and interpret data
Ability to understand process flows
Ability to interpret service contracts as pertained to customer billing
Strong knowledge of Microsoft Office applications, e.g. Excel, Word and PowerPoint
Familiarity with the customer credit process
Excellent verbal and written communication skills
Ability to interact proficiency with peers, clients and other professionals
Ability to communicate issues and proposed solutions at an executive level
Ability to exercise accurate business judgment
Ability to communicate with all levels of company employees, vendors/service providers, customers and prospective customers
Strong organizational skills
Ability to prioritize assignments according to timelines and importance of task
Ability to maintain poise and professional demeanor in stressful situations
Knowledge of CSG and ICOMS billing systems
Education
Bachelor’s degree or equivalent work experience
Related Work Experience Number of Years
Contract review experience 2+
Business Analysis experience 2+
CSG and/or ICOMS experience 2+
Communications industry experience preferred
WORKING CONDITIONS
Office environment
Limited travel required
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability.
Job Code : TWCCBI340 Billing Assurance Analyst II Exempt
199729BR
JOB SUMMARY
This position will be responsible for ensuring customers are properly billed for the services to which they have subscribed. This position works on problems of a moderate scope under detailed guidance.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to ensure accuracy of billing and reduction of billing disputes, thus overall improving the customer experience including the following, but not limited to:
Reduce and/or eliminate billing errors
Perform corrective action as required
Maintain and administer the commercial contracts database
Produce and review reconciliation exception reports and related reports; review logic and recommend any enhancements
Research and validate customer exceptions, using related systems or available resources
Communicate issues with appropriate entities such as customer, sales team and operating units, interfacing with all levels of the organization and outside parties as necessary
Address resolution of customer exceptions; review and revise the processes for management and maintenance of commercial contracts administration, utilizing sales entry/tracking and scanning document retention tools to ensure reporting measures customer service; provide feedback on existing reports and databases and provide assessments or recommendations as requested
Monitor contracts with special billing arrangements or terms of the contract (such as seasonality) and ensure accurate billing
Conduct root cause analysis on customer exceptions and, when necessary, recommend and facilitate appropriate process and/or system improvements
Recommend billing system/order entry enhancements to reduce errors
Support monthly electronic invoice submission process for federal government accounts
Perform other duties as requested by supervisor
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze and interpret data
Ability to understand process flows
Ability to interpret service contracts as pertained to customer billing
Strong knowledge of Microsoft Office applications, e.g. Excel, Word and PowerPoint
Familiarity with the customer credit process
Excellent verbal and written communication skills
Ability to interact proficiency with peers, clients and other professionals
Ability to communicate issues and proposed solutions at an executive level
Ability to exercise accurate business judgment
Ability to communicate with all levels of company employees, vendors/service providers, customers and prospective customers
Strong organizational skills
Ability to prioritize assignments according to timelines and importance of task
Ability to maintain poise and professional demeanor in stressful situations
Knowledge of CSG and ICOMS billing systems
Education
Bachelor’s degree or equivalent work experience
Related Work Experience Number of Years
Contract review experience 2+
Business Analysis experience 2+
CSG and/or ICOMS experience 2+
Communications industry experience preferred
WORKING CONDITIONS
Office environment
Limited travel required
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability.
Job Code : TWCCBI340 Billing Assurance Analyst II Exempt
199729BR