Vehicle Condition Assessor - Full-time / Part-time

General Summary:

The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service, assessing, recording, and communicating information about appraisals to Buyers/Sr. Buyers/Purchasing Managers for analysis, assisting with customer transfers, completing lot merchandising activities, securing vehicles, and assisting the Purchasing team with additional daily functions as needed. A VCA may also be responsible for various wholesale auction responsibilities.

Principle Duties and Responsibilities:

• Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager’s analysis.
• Accurate optioning of vehicles customer appraisals and CarMax inventory.
• Perform quality and timely imaging of inventory for CarMax.com.
• Complete vehicle secures, including reading and verifying appraisal sheet information for any discrepancies.
• Complete vehicle walkarounds including communicating information accurately and in a timely manner.
• Assist Purchasing Department with maintaining inventory and executing customer transfers.
• Partner with Inventory and Sales Departments to conduct lot merchandising, as needed.
• Assist the Purchasing Department with various other projects and office duties, as needed.
• Complete assigned tasks independently and follow up after completion. 

Job Specifications:

Work requires ability to:

• Deliver exceptional customer service
• Ability to follow detailed, standardized processes to complete work.
• Read, interpret and transcribe data in order to maintain accurate records
• Multi-task in a high energy, fast-pace work environment
• Speak and listen effectively when dealing with internal and external customers
• Function effectively within other departments in a team-oriented environment
• Successfully complete New Associate Orientation Training
• Successfully complete Timekeeping Training for Hourly Associates
• Successfully complete all required online training 

Working Conditions:

• Requires walking, bending, kneeling or standing for extended periods of time
• Ability to work outdoors or in any inclement weather environment for several hours
• Flexible work hours with shifts that may include nights, weekends, holidays
• Requires CarMax work clothing to be worn at all times when working in the store (acquired through CarMax World)