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Customer Service Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Two Gateway Center, 603 Stanwix St, Suite 1399 Pittsburgh, Pennsylvania |
About this job
Customer Service Representative
General Overview:
The customer service team handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers, and brokers in a customer service center. The representatives troubleshoot and resolve customer complaints and ensure that responses to inquiries are completed timely and according to established service and quality standards.
Essential Job Functions:
Resolves customer inquiries and complaints via written, telephonic, or face-to-face communication in a timely and accurate manner.
Prepares adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
Meets all productions, quality, and adherence standards. Attends all required training classes
Elevates issues to next level of supervision, as appropriate
Maintains accurate records, including timekeeping records
Other duties as assigned or requested
Hours:
Call center hours of operation M-F 8am 6pm (possible weekend work on a rotating basis)
Training schedule is M-F 8am-5pm
INTERVIEW WITH STAFFMARK RIGHT NOW!
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
General Overview:
The customer service team handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers, and brokers in a customer service center. The representatives troubleshoot and resolve customer complaints and ensure that responses to inquiries are completed timely and according to established service and quality standards.
Essential Job Functions:
Resolves customer inquiries and complaints via written, telephonic, or face-to-face communication in a timely and accurate manner.
Prepares adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
Meets all productions, quality, and adherence standards. Attends all required training classes
Elevates issues to next level of supervision, as appropriate
Maintains accurate records, including timekeeping records
Other duties as assigned or requested
Hours:
Call center hours of operation M-F 8am 6pm (possible weekend work on a rotating basis)
Training schedule is M-F 8am-5pm
INTERVIEW WITH STAFFMARK RIGHT NOW!
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Requirements
Excellent customer service skills.
Attention to detail.
General computer skills.
Attention to detail.
General computer skills.
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