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Hours Full-time, Part-time
Location 50 East 42nd Street
New York, New York

About this job

Job Title: Trainer – Talent

Job Type: Full-time or Part-Time

Pay Type: Hourly

Compensation: $11/hr - $16/hr

Location: Fairfax, VA and Midtown, NYC

 

**** This role is currently based in Fairfax, VA and will relocate to New York City in February or March 2018.

 

 

Company Overview:

At Chick-fil-A in Fairfax, VA and Midtown, NYC we have one goal re-imagine every part of the restaurant experience. It takes extraordinary leaders who are prepared to push boundaries, break away from old paradigms, and chart a course into unprecedented territory with excellence and strong financial success. We’re seeking brave, ambitious, and passionate people who will explore every part of their work and themselves to reach their fullest potential and discover new ways to meaningfully impact both our business and the community.

Job Overview:

The Restaurant Trainer position at Chick-fil-A Fair Lakes is NOT a corporate or office position. Candidates must be available a minimum of 2-3 days a week and sometimes more. Most of the Restaurant Trainer’s working hours will be spent the floor working alongside the team. The Trainer’s primary role is to implement effective training and coaching programs that produce world class Team Members. A Trainer is someone who is passionate about developing people and is both present and engaged with the team for most of their working hours. Candidates for this role need to be familiar with different learning styles and how to adapt and relate the information to the team. Trainers must have strong organizational and planning skills to track and monitor a team member’s progress and performance. Additionally, the Trainer must be able to communicate effectively both verbally and in writing. A Restaurant Trainer must be regarded as a gifted teacher and passionate coach, having great chemistry, and able to motivate and encourage, and willing to give constructive input/guidance. The Trainer will spend most working hours on the floor teaching, training, developing, and mentoring Team Members and certifying trainers. Candidates must possess an entrepreneurial spirit – one who finds creative solutions for problem-solving, who doesn’t wait to be told what to do, and who thinks for oneself while working well within a team environment. This is an excellent opportunity for candidates who possess initiative, great people skills, a servant leadership mindset, and who can cast a vision for excellence.

Job Requirements:

  • Must be able and willing to work all positions of the restaurant when needed.
  • Must be willing to go through fundamentals training working as a Team Member for a minimum for 6-8 months before assuming the Trainer role.
  • Must be available a minimum of 2-3 days a week and sometimes more when needed.
  • Must be available every Saturday.
  • Must be willing and able to open. Must be willing and able to close.
  • Must be able and willing to stand, walk, and work on their feet for extended periods of time.
  • Must be able to make quick decisions and work under pressure in a high volume/traffic restaurant.
  • Must be observant and have high situational awareness.
  • Must be able to effectively multi-task.
  • Must be willing to grow, be held accountable for results, and accept negative feedback if necessary.
  • Must be able and willing to work with a sense of urgency and to serve guests according to procedural requirements in a high pressure/high volume restaurant.
  • Must be willing to hold Team Members accountable.
  • Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
  • Must be neat and professional.
  • Must be able to bend and lift loads up to 50lbs. Also must be able to stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
  • Must be able to push and pull carts weighing up to 100 pounds.
  • Must be able to climb ladders and use box cutters.
  • Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc).
  • Proper use of which may include but not limited to, knives, personal protective equipment, hand trucks, carts, food cutter and fryers (must be 18 years of age or older), power equipment, vehicles, and all other equipment used within or for the restaurant.
  • Must have 1-2 years of experience in leading teams and developing others.

The Restaurant Trainer will assume the following duties and responsibilities:

  • Superior knowledge of purpose, vision, mission, strategy, operations, and products, and is able to lead effectively with vision and purpose and weave core strategy into day-to-day conversations.
  • Represent the Chick-fil-A brand to the local community.
  • Rigorously adheres to food safety and restaurant security practices, builds awareness about safety, and reports any concerns to senior leadership.
  • Energize talent by intentionally influencing, building, and maintaining a compelling culture that produces high performance teams.
  • Serve as training advisor to training manager.
  • Support the Team Members by overseeing all matters related to training and leading recruitment, selection, onboarding, offboarding, coaching, mentoring, feedback, compensation, employee care and employer branding.

A successful candidate will possess the following:

 

  • Results-oriented and detail-oriented with a track record of success.
  • Reliable, loyal, honest, willing to follow all rules, and able to follow through.
  • Humility, confidence, and a servant attitude.
  • Employee training and development experience preferred.
  • Experience with employee selection, onboarding, and processes management preferred.
  • Effective relationship-building skills.
  • Strong communication skills, both verbal and written.
  • Self-starter who also works well within a team environment.
  • Strong sense of responsibility and respect for self and others.
  • Ability to solve problems and resolve conflicts.
  • Ability to work well within a self-directed atmosphere yet work effectively with team members and other leader to achieve desired outcomes/goals.
  • Computer proficiency including e-mail, Microsoft office, and Microsoft windows.
  • Effective at empowering and encouraging others through teaching, modeling, and mentoring.
  • Effective and creative problem-solving, decision-making, and conflict resolution skills.
  • Ability to see the big picture yet know where and how the pieces fit together.
  • Ability to budget resources – labor, money, time – to achieve business and organization goals, vision, and objectives.
  • Effective organizational skills to keep track of multiple priorities, tasks, situations, and people.
  • Possess the desire to be a life-long learner and has the willingness and humility to learn.